{"id":3061636,"url":"https://alion.io/job/filinvestgroup-front-office-supervisor","title":"Front Office Supervisor","company":{"id":3775884,"name":"Filinvest Development Corporation","domain":"filinvestgroup.com","url":"https://alion.io/company/filinvestgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Muntinlupa, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":11000,"period":"year","method":null,"sample_n":4786},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T06:46:23Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-01T03:00:02Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Meets and Exceeds Customers and Team Members' Expectations\nEstablishes and communicates customer service objectives that support the achievement of (property) Mission and Vision. \nMonitors customer service levels and counsels employees with alternative methods of responding to customer requests. \nResponds promptly to customer requests. \nDetermines customer delight levels and needs by reviewing comment cards and talking to customers regularly. \nProvides staff with the skills training necessary to provide value-added service to customers. \nMeets and Exceeds Expectations of Employees by Utilizing Leadership Skills and Motivation Techniques in Order to Maximize Employee Productivity and Satisfaction of Direct Reports\nDevelops and implements strategies to achieve Employee Satisfaction Index goals. \nCreates a positive work environment for all employees. \nDevelops employees to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs, and ensuring these needs are met. \nOrients and trains qualified employees. \nConducts effective employee meetings and counseling sessions. \nDetermines, communicates, and monitors achievement of performance standards on a timely basis. \nMonitors the Level of Customer Satisfaction\nAnalyzes customer feedback regarding the quality and efficiency of Front Desk operations. \nLeads the Team\nDemonstrates upfront, hands-on, visible leadership. \nMotivates Employees\nProvides positive feedback and reinforcement. \nPractices effective listening. \nSeeks out employees' concerns and offers assistance. \nCoaches, Counsels, and Disciplines Employees\nLogs specific incidents. \nSets time aside to offer advice. \nImplements Resort discipline practices consistently and fairly. \nDetermines Priorities, Sets Goals, and Follows Up\nPrepares monthly action plans. \nPrepares daily to-do lists. \nMonitors and Controls Attendance and Shift Rosters\nPrepares attendance sheets. \nPrepares shift rosters. \nMaintains absence statistics and performs follow-up actions. \nConducts Performance Appraisals\nCompletes appraisal forms for all staff. \nAnalyzes training needs and schedules training. \nConducts probationary period reviews. \nIdentifies and Analyzes Problems and Develops Solutions\nRecords critical incidents. \nShares problems with the team and discusses solutions. \nOrientation and Induction of New Employees\nConducts on-the-job skills training. \nConducts Technical Job Knowledge Training\nUtilizes Task Breakdowns and assists the Department Trainer in the preparation of Task Breakdowns. \nEnsures staff demonstrate technical skills and conducts technical training on a regular basis. \nUpdates staff regularly. \nAttends Meetings as Required\nSummarizes section performance. \nHighlights achievements, problems, and challenges. \nParticipates in discussions. \nReinforces standards. \nProvides feedback on customer comments. \nProvides Feedback to Management\nHighlights achievements, problems, and challenges. \nRoom Allocations\nVerifies and updates the following: \nCurrent room status \nInformation endorsed between shifts \nCorrespondence related to the current Front Desk shift \nExpected VIP arrivals \nExpected group arrivals \nThe day's Resort events \nEnsures all reservations are checked, appropriate room blockings are completed, and bookings are updated. \nEnsures correct room status information is promptly provided when requested. \nCredit Management\nAdvises the Finance Department regarding potential credit risks and other guest-related concerns. \nSettles pending bills by contacting the concerned guest, Travel Agent, or company. \nFacilitates and Ensures a Sufficiently Manned and Supplied Front Desk Counter at All Times\nMaintains an active presence at the Front Desk to directly supervise Service Associates attending to guests. \nEnsures Front Desk supplies are always available. \nEnsures That Transactions at the Front Desk Are Done Smoothly and Efficiently\nEnsures strict adherence to key control procedures. \nDouble-checks guest folios for completeness and accuracy. \nConfirms the number of due-out guests and scheduled late departures. \nCoordinates with Guest Relations regarding in-room check-in of guests. \nProcesses foreign exchange and paid-out requests at the Front Desk. \nCoordinates with the Concierge whenever necessary. \nEnsures all guest registration entries are properly encoded in the computer system. \nDouble-checks group accounts daily for accuracy and ensures records are up to date. \nEnsures Front Desk staff can implement manual back-up procedures during computer system breakdowns. \nAdministers the use of safety deposit boxes. \nMaintains an operations logbook. \nEnsures Safe Working Practices\nImplements safety standards and conducts safety training. \nCommunicates safety standards to staff. \nAnalyzes accident statistics. \nPromotes an accident-prevention culture. \nMonitors Cleanliness and Hygiene Standards\nConducts regular inspections of all areas within the department. \nConstantly monitors cleanliness standards throughout the department. \nMonitors Grooming and Appearance Standards of Employees\nEstablishes grooming and appearance standards and communicates them to staff. \nGuestroom Access Control\nEnsures strict adherence to the key control procedures of the Vanguards System. \nGeneral Responsibilities\nKeeps immediate superior promptly and fully informed of all problems or unusual matters of significance. \nPerforms all duties and responsibilities in a timely and efficient manner in accordance with established Resort policies and procedures to achieve the overall objectives of the position. \nPrepares reports as necessary to develop a more informative database for improved management decision-making and critical evaluation of work activities. \nMaintains favorable working relationships with all other Resort employees to foster and promote a cooperative and harmonious working climate. \nProjects a favorable image of (property) to the public at all times. \nPractices and role-models the Guiding Principles and Core Values of (property) and ensures that employees practice the same. \nPerforms any other duties and tasks that may be assigned by immediate superiors from time to 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