{"id":3061719,"url":"https://alion.io/job/filinvestgroup-online-communications-associate","title":"Online Communications Associate","company":{"id":3775884,"name":"Filinvest Development Corporation","domain":"filinvestgroup.com","url":"https://alion.io/company/filinvestgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Communications","role_family":"Communications","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Muntinlupa, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":17000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":527},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Adobe Photoshop","optional":true}],"status":"live","first_seen_at":"2026-10-22T06:46:23Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-30T02:53:24Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"FILINVEST COMPANY: FILINVEST HOSPITALITY\nJob Description:\nTo manage the day to day Online activities related to hotel brandsite and third party website including CDS ensuring that rates and allocation are correctly appearing on all Online channels. Updating of Online bookings into hotels PMS and managing them until the guest has checked-in. This job will require working on weekends and holidays.\nDaily management of rates and availability for manages hotels\nDaily updating of close outs\nResponding to all guest requests within 24 hours. All arrivals in the next 48 hours should be responded to within 6 hours of receiving the request.\nAssist hotels with various reports pertaining to Online bookings.\nMay involve management B2B close outs based on yielding strategy.\nOn weekends, you may be required to check emails and take calls especially for last minute close outs etc.\nAssist E-commerce team with property audits.\nTaking E-commerce telephone calls in standard manner.\nEnsuring that lookers are converted into bookers especially when handling chat function as well as discussing rates and availability with prospective guest on phone\nLooking for new B2B and B2C accounts which may generate additional revenue for the group.\nPreparing E-commerce pick up report\nEnsuring that Data Privacy policies are always followed\nManaging 3rd party credit card issues and any other issues related to E-commerce generated bookings to together with hotel\nEnsuring that minimum selling rates for Online channels are followed at all times to avoid conflict with sales.\nDaily management of extranets\nChecking of booking and market segment in PMS\n\nQualifications:\nGraduate of HRM, Tourism, Mass Communication, or Advertising\nMinimum 1 year experience working in E-commerce/ Reservation department of a hotel or Online Travel Agency.\nKnowledge of basic Microsoft Word & Excel is desirable\nKnowledge of Internet Websites and Online Travel Agent\nKnowledge of creating promotional materials and using Adobe Photoshop is an advantage\nAble and willing to work independently on weekends and holidays\nRelationship skills\nAbility to multi-task\nAbility to take decisions and do tasks as approved and asked by the department managers\nWilling to work in Muntinlupa 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