{"id":4180022,"url":"https://alion.io/job/filovent-responsable-experience-client-operations-projets","title":"Responsable Expérience Client, Opérations & Projets","company":{"id":2862181,"name":"Filovent","domain":"filovent.com","url":"https://alion.io/company/filovent","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":36000,"max":42000,"currency":"EUR","period":"year","gross":null,"usd_annual":46615},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T15:54:46Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T17:16:15Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Rejoignez notre équipe en tant que Responsable Expérience Client, Opérations & Projets. Vous serez au cœur de l'amélioration de l'expérience client, de la gestion des opérations et de la mise en œuvre de projets d'amélioration continue. Vous superviserez l'accompagnement de nos clients avant, pendant et après leur voyage, accompagnerez l'équipe dans ses décisions et interviendrez sur les situations nécessitant un arbitrage. Vous identifierez également les irritants et les pertes de temps, et piloterez des projets d'amélioration continue.\nMissions\nSuperviser l'accompagnement des clients avant, pendant et après leur voyage, et intervenir sur les situations nécessitant un arbitrage.\nIdentifier les irritants et les pertes de temps, et piloter des projets d'amélioration continue, notamment l'évolution du CRM et des outils internes.\nAccompagner l'équipe dans son quotidien, définir les priorités du service, organiser l'activité et suivre les principaux indicateurs de qualité et de performance.\nProfil recherché\nVous avez 2 à 3 ans d’expérience minimum, idéalement sur un poste mêlant opérations, relation client et gestion de projet, et êtes diplômé(e) d’une formation Bac+3 à Bac+5 en commerce, management, tourisme, gestion de projet ou équivalent.\nVous êtes avant tout quelqu’un de curieux, autonome et pragmatique. Vous aimez comprendre comment les choses fonctionnent, identifier ce qui pourrait être amélioré et proposer des solutions concrètes plutôt que simplement constater un problème.\nVous êtes à l’aise pour prendre des décisions, gérer plusieurs sujets simultanément et prendre du recul face à des situations complexes. Vous savez également rester proche du terrain et des problématiques quotidiennes d’une équipe.\nVous avez une forte appétence pour la gestion de projet, les outils, l’automatisation, l’amélioration continue et les possibilités offertes par l’IA.\nUne excellente maîtrise du français et de l’anglais est nécessaire, ainsi que de très bonnes capacités de communication et de rédaction.\nUne expérience dans le tourisme ou le voyage est un vrai plus.","description_format":"text","description_chars":2085,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Rental Platforms","Cruises"],"lifecycle":[{"event":"open","at":"2026-11-12T17:16:15Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.584,"p_room":0.45,"age_days":50,"expected_fill_days":27,"reasons":["conf:2","win:tail"],"computed_at":"2026-11-12T19:39:24Z"},"pay":{"stated_usd_annual":46615,"is_top_pay":false},"html_url":"https://alion.io/job/filovent-responsable-experience-client-operations-projets","json_url":"https://alion.io/job/filovent-responsable-experience-client-operations-projets.json","meta":{"generated_at":"2026-11-12T19:39:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41459,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2862181},"rest":"https://alion.io/mcp/rest/get_company?id=2862181"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffilovent-responsable-experience-client-operations-projets"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffilovent-responsable-experience-client-operations-projets"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffilovent-responsable-experience-client-operations-projets"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/filovent-responsable-experience-client-operations-projets\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffilovent-responsable-experience-client-operations-projets"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4180022}},{"tool":"search_jobs","arguments":{"company":"filovent.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4180022},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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