{"id":1696689,"url":"https://alion.io/job/filterbuy-customer-service-representative","title":"Customer Service Representative","company":{"id":1998045,"name":"Filterbuy","domain":"filterbuy.com","url":"https://alion.io/company/filterbuy","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":{"label":"CST","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":99000,"period":"year","method":"global_role_seniority_cell","sample_n":934},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-11T16:25:20Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-12T22:57:30Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Description\nCompany: Filterbuy\nPosition: Customer Service Representative (High Volume)\nLocation: Remote (Central Standard Time)\nDuration: Full-Time, Permanent\nPay Rate: $16.75\nFilterbuy, a leader in the air quality and manufacturing world, is seeking a Customer Service Representative who will be responsible for engaging with customers on behalf of the company to answer phone calls, or emails from customers to address inquiries, participate in meetings with the team and discover new communication tactics while maintaining expert knowledge about company products and services to best help customers. The Customer Service Representative will work remotely within the central time zone Monday - Friday, 8-5. Expected hours: 40 per week, with rotating weekends\nResponsibilities include, but are not limited to:\nProviding introductory information to new customers\nEnsuring that customers are satisfied with products and services\nFollowing up with clients or customers to check that they are still satisfied with any purchase\nLetting customers or clients know about additional products or services\nDetermining the quickest, most effective ways to answer a client or customer’s questions\nEscalating queries and concerts\nTroubleshooting common issues with product or service\nWorking with a team of CSR’s and other departments to find appropriate solutions\nIn this role you will be processing both new sales and returns\nRequired skills and qualifications:\nMinimum of 3 years high volume call center experience\nInterpersonal and customer service skills\nAnalytical and problem solving skills\nMultitasking and organizational skills\nAbility to answer high volume calls and emails daily\nAbility to share work among a customer service team\nAttentiveness and patience\nTime management skills\nAbility to find a positive in any situation \nSchedule:\nMonday - Friday, 8-5 CST\n8 hour shift\nRotated Weekends as needed\nThis job description is not all-encompassing; however, it is intended to be a general description of the responsibilities of this position.\nCompany Overview\nWe are a leading ecommerce company with a mission to deliver high-quality products and exceptional customer experiences. As we continue to grow, we’re looking for a Customer Service Representative with strong communication and problem-solving skills, a friendly and professional demeanor, and be able to multitask in a fast-paced environment.\n Filterbuy provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other legally protected category.","description_format":"text","description_chars":2627,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T12:14:40Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.833,"p_room":0.55,"age_days":31,"expected_fill_days":31,"reasons":["conf:6","win:tail"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/filterbuy-customer-service-representative","json_url":"https://alion.io/job/filterbuy-customer-service-representative.json","meta":{"generated_at":"2026-10-13T08:13:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12137,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1998045},"rest":"https://alion.io/mcp/rest/get_company?id=1998045"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffilterbuy-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffilterbuy-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffilterbuy-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/filterbuy-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffilterbuy-customer-service-representative"}]}