{"id":2192739,"url":"https://alion.io/job/filtration-group-customer-service-representative","title":"Customer Service Representative","company":{"id":2530442,"name":"Filtration Group","domain":"filtrationgroup.com","url":"https://alion.io/company/filtrationgroup-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicopee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-09T18:27:40Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T06:15:11Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Overview\nWe are looking for a motivated and customer-focused Customer Service Representative to join our team. In this role, you'll serve as a key point of contact for customers, handling service inquiries, processing purchase orders, collaborating with the field sales reps while also identifying opportunities to upsell, cross-sell, and generate new business. This position is ideal for someone who enjoys building relationships and driving growth through excellent communication and sales skills.\nResponsibilities\nRespond to customer inquiries via phone, email, live chat, or social media with professionalism and care\nTroubleshoot product/service issues and ensure prompt resolution (with the help of Operations, Quality, Field Sales)\nAccurately document customer interactions and maintain CRM (Salesforce.com) records\nFollow up with customers to ensure satisfaction and build loyalty\nCollaborate with internal teams to resolve complex service requests\nProcess Purchase Orders, build Invoices, coordinate product sample requests\nProactively engage existing customers to understand their needs and recommend solutions\nPromote and upsell relevant products or services to meet customer needs and achieve sales targets\nGenerate quotes, process orders, and follow up on sales opportunities\nSupport marketing campaigns by following up on inbound leads and converting interest into sales\nMeet or exceed monthly sales and customer satisfaction goals\nQualifications\nHigh school diploma or equivalent (minimum)\nPrevious experience in customer service, inside sales, or a related role\nStrong interpersonal and communication skills\nProven ability to handle objections and close sales\nFamiliarity with CRM systems (e.g., Salesforce)\nExcellent organizational skills and attention to detail\nComfortable working in a goal-driven environment\nPay Range: $20/ hour - $25 / hour","description_format":"text","description_chars":1862,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Precision Engineering"],"lifecycle":[{"event":"open","at":"2026-10-09T18:27:40Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.645,"p_room":0.945,"age_days":3,"expected_fill_days":5,"reasons":["conf:5","win:mid"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/filtration-group-customer-service-representative","json_url":"https://alion.io/job/filtration-group-customer-service-representative.json","meta":{"generated_at":"2026-10-13T08:38:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12883,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2530442},"rest":"https://alion.io/mcp/rest/get_company?id=2530442"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffiltration-group-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffiltration-group-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffiltration-group-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/filtration-group-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffiltration-group-customer-service-representative"}]}