{"id":1180319,"url":"https://alion.io/job/filtronic-customer-fulfilment-coordinator","title":"Customer Fulfilment Coordinator","company":{"id":673909,"name":"Filtronic","domain":"filtronic.com","url":"https://alion.io/company/filtronic","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":56000,"period":"year","method":"role_country_seniority_unknown","sample_n":133},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-09-24T13:40:33Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T17:55:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Filtronic is a global leader in the design and manufacture of advanced RF, microwave and millimetre-wave electronics.\nWe support customers across the defence, aerospace, space and critical communications markets, delivering high-reliability solutions through engineering excellence and a collaborative, agile culture.\nAs we continue to grow, we are looking for a part-time (25 hours per week) Customer Fulfilment Coordinator to join our team in Sedgefield. This is an important operational role, responsible for ensuring customer orders are shipped efficiently, packaged appropriately and invoiced accurately and promptly.\nThe Role\nAs Customer Fulfilment Coordinator, you will play a key role in the successful fulfilment of customer orders.\nWorking closely with Sales, Project Management, Finance, Stores, Purchasing, Operations and Quality, you will coordinate the final stages of the customer order process, ensuring that products are correctly prepared, documented, shipped and invoiced.\nYou will also act as an important point of contact for customers in relation to order status, shipping queries and documentation.\nThis is a varied role that requires excellent organisation, attention to detail and the ability to manage competing priorities in a fast-paced manufacturing environment.\nKey Responsibilities\nPrepare and manage shipping documentation, ensuring accuracy and compliance with customer and regulatory requirements, including export controls.\nLiaise with logistics providers and the Stores team to arrange timely and cost-effective collection and delivery of goods.\nGenerate and issue accurate customer invoices in line with agreed pricing, terms and despatch details.\nEnsure invoicing is completed promptly to support efficient cash collection.\nAct as a key point of contact for customers regarding final order status, shipping queries and documentation.\nInvestigate and resolve shipment or invoice discrepancies quickly to minimise delays to delivery or payment.\nMaintain accurate records of shipments, invoices and customer communications.\nWork closely with Sales, Project Managers, Finance and Stores to ensure the seamless execution of customer shipments.\nCoordinate with Purchasing regarding packaging stock levels and suitable re-order points.\nCoordinate with Operations regarding customer shipping schedules, availability of finished goods and packaging requirements.\nCarry out final outgoing inspection of finished goods as required.\nAccess and update customer shipping portals as required.\nGenerate and issue manual invoices to support customer loan assets as requested by the Business Development team.\nSupport the creation and maintenance of customer shipping plans and processes.\nSupport customer returns, working closely with the Quality team on return-to-supplier activities.\nRequirements\nWe are looking for an organised and detail-focused individual who takes ownership of their work and is committed to providing a high standard of customer service.\nYou will be comfortable working across different teams and communicating with customers, logistics providers and internal stakeholders. You will have a proactive approach to resolving issues and be able to manage multiple priorities and deadlines while maintaining accuracy.\nYou will have:\nStrong attention to detail, particularly when managing documentation and financial information.\n Excellent organisational skills and the ability to manage multiple priorities and deadlines. \n A good understanding of shipping and logistics processes and documentation. \n The ability to communicate effectively with customers and colleagues across different functions. \n A proactive approach to problem-solving. \n Experience using ERP systems. \n Experience in a supply chain, customer fulfilment, sales or similar operational environment. \n Proficiency in Microsoft Word, Excel and PowerPoint. \n The ability to work independently and contribute effectively as part of a collaborative team. \nExperience of working within a manufacturing or engineering environment would be desirable.\nIf you are looking for a varied role where your organisation, attention to detail and ability to get things done will make a real difference, we would like to hear from you.\nBenefits\nWe recognise the value of exceptional talent. That's why this role is backed by an excellent salary and benefits package.\nPlease call our Talent Partner, Bruce Mair on 07483 917543 if you would like to chat about this role or clarify the salary and benefits prior to investing your time applying. This role is part-time. 25 hours per week.\nFiltronic plc is an equal opportunities employer and is committed to building a diverse and inclusive workplace where everyone can thrive. We welcome applications from all qualified candidates regardless of age, gender, ethnicity, religion, sexual orientation, or disability status. If you require any adjustments or accommodations to support you during the interview process, please let us know and we will be happy to assist.","description_format":"text","description_chars":5004,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Satellite Communications","Wireless","Military Satellites"],"lifecycle":[{"event":"open","at":"2026-09-24T13:40:33Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:2","win:early"],"computed_at":"2026-09-24T20:55:06Z"},"pay":null,"html_url":"https://alion.io/job/filtronic-customer-fulfilment-coordinator","json_url":"https://alion.io/job/filtronic-customer-fulfilment-coordinator.json","meta":{"generated_at":"2026-09-24T20:55:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}