{"id":2198336,"url":"https://alion.io/job/finagra-rep-onboarding-field-coordination-operator","title":"REP Onboarding & Field Coordination Operator","company":{"id":3904959,"name":"FinAgra","domain":"finagra.com","url":"https://alion.io/company/finagra","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":31000,"period":"year","method":null,"sample_n":32998},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-08-10T12:59:17Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-10-24T11:56:30Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"Location: On-site at the FinAgra Kenya office, Westlands, Nairobi.\nReports to: Head of REP Program.\nWorks closely with: REP Program team, the regional field teams, Controls & Performance, Procurement & Supply Chain, Tech & Data, and Agronomy & Operations.\nEmployment type: Full-time\nRole purpose\nFinAgra's REP (Rural Entrepreneurial Partner - agribusiness people partnering, or wishing to partner, with FinAgra) onboarding journey happens on the candidate's phone, mostly over WhatsApp - but a real person is always behind the scenes. The REP Onboarding & Field Coordination Operator is that person.\nOperators work from Slack, where their messages reach candidates on WhatsApp, and guide each candidate through onboarding - from the first welcome to the handover to the Head of REP Program for the closing call and first-season plan. Candidates are often rural farmers who may be new to digital forms, so clear, patient, plain-language communication (in both English and Swahili) is essential.\nThe role also holds the office end of field operations. Several teams work different regions at once, and every visit needs a schedule, a vehicle, working connectivity, and somewhere for the results to land. The Operator plans that week, keeps the teams moving, and makes sure nothing gathered in the field is lost on the way back.\nWhy this role exists\nKeep every REP candidate moving smoothly through the eight-step onboarding journey, with low drop-off between steps.\n\nPut a warm, human, responsive presence behind a phone-based, WhatsApp-first process - especially for candidates new to digital forms.\n\nGive the field teams one point of contact for schedules, transport and logistics, so senior staff are not coordinating their own travel.\n\nMake sure every field visit produces a record - candidate details, land measurements, KYC documents - that reaches the right system the same day.\n\nProtect candidate data and ensure clean, well-documented handovers to the Head of REP Program.\n\nKey responsibilities\nCandidate onboarding (Slack → WhatsApp)\n\nRun WhatsApp conversations with assigned REP candidates from the Slack operator console.\n\nSend the right message at each step: welcome and journey overview, questionnaire link, secure continuation link, identity-check (KYC) prompt, approval message, and call-booking link.\n\nAnswer questions simply and set expectations - “no rush,” “your answers save automatically,” “there are no wrong answers.”\n\nFollow up gently with candidates who go quiet or leave a form incomplete.\n\nTrack each candidate's stage across the eight-step journey and keep clear notes for a smooth handover.\n\nKeep candidate data safe.\n\nEscalate anything that needs a specialist (agronomy, technical, or eligibility) to the right team.\n\nHand approved candidates to the Head of REP Program for the call, training, and first-season plan.\n\nField team coordination\n\nBuild and circulate the coming week’s field visit schedule, grouping visits by area so teams cover the most ground with the least travel.\n\nConfirm each team’s composition and route before deployment, and hold a short daily check-in call with every team in the field.\n\nBook and allocate vehicles against the schedule, and plan in-field handovers so team leads are not returning to Nairobi between visits.\n\nCheck connectivity and equipment before teams leave - devices charged, data loaded, and a tested fallback if the primary connection fails.\n\nTrack the outcome of every planned visit: completed, rescheduled, or not reached, with the reason recorded.\n\nFlag anything that will stop a visit happening - a vehicle, a document, an unconfirmed appointment - early enough to be fixed.\n\nPlanning, data and records\n\nAct as the office point of contact for everything coming in from the field: candidate details, land measurements, GPS coordinates and KYC documents. File them in the shared system the same day they arrive.\n\nMaintain the master candidate and lead list, and reconcile applications arriving through Slack notifications against the database so the two never diverge.\n\nWork a missing-information checklist, chasing candidates and field teams for whatever is outstanding.\n\nKeep a clean record of engagement outcomes - accepted, declined with the reason, or pending - so the funnel can be read at a glance.\n\nPrepare the weekly field summary for the Friday Ops call: visits made, candidates progressed, and what is blocked.\n\nWhat “great” looks like\nCandidates keep moving and always know what happens next; drop-off between steps is low.\n\nReplies are fast, warm, and easy to understand.\n\nField teams start each week knowing where they are going, with whom, and in what vehicle - no one waits on a schedule.\n\nNothing collected in the field sits uncaptured overnight.\n\nThe lead list is trusted, because it matches what actually happened.\n\nCandidate data is always handled safely.\n\nNotes are clear enough for any operator or officer to step in seamlessly.\n\nRequired skills & experience\nExperience: A background in communication, customer support, community mobilisation, sales/onboarding, scheduling or operations coordination, or a similar people-facing role is an advantage. Suited to someone who enjoys guiding and reassuring people rather than pushing them, and who takes satisfaction in a week that runs to plan.\nTechnical skills: Comfortable with Slack, WhatsApp, and digital forms; able to guide candidates who are not digital-natives through an online journey step by step; confident building and maintaining a schedule across several teams at once; competent with spreadsheets and trackers; careful and reliable with candidate data and privacy; organised note-taker who can hold many candidates and several field teams in view simultaneously.\nPersonal attributes: Patient, warm, and genuinely helpful; a clear, plain-language communicator; fluent in both English and Swahili; responsive and dependable in follow-up; discreet and trustworthy with personal data; calm when a plan changes mid-week; comfortable chasing senior colleagues politely and persistently; a team player who knows when to escalate.","description_format":"text","description_chars":6082,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Kenya","iso":"KE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T20:21:28Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.203,"p_room":0.28,"age_days":74,"expected_fill_days":10,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/finagra-rep-onboarding-field-coordination-operator","json_url":"https://alion.io/job/finagra-rep-onboarding-field-coordination-operator.json","meta":{"generated_at":"2026-10-24T14:49:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20987,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3904959},"rest":"https://alion.io/mcp/rest/get_company?id=3904959"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffinagra-rep-onboarding-field-coordination-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffinagra-rep-onboarding-field-coordination-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffinagra-rep-onboarding-field-coordination-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/finagra-rep-onboarding-field-coordination-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffinagra-rep-onboarding-field-coordination-operator"}]}