{"id":2371368,"url":"https://alion.io/job/financial-ombudsman-technology-delivery-manager","title":"Technology Delivery Manager","company":{"id":1755108,"name":"Financial Ombudsman","domain":"financial-ombudsman.org.uk","url":"https://alion.io/company/financial-ombudsman","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":72000,"currency":"GBP","period":"year","gross":null,"usd_annual":95160},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Waterfall","optional":false}],"status":"live","first_seen_at":"2026-10-12T17:41:49Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-18T16:19:47Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Looking for a new challenge?\nTake a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!\nTechnical Delivery Manager\nJoin a team wherePurposeis at the heart of everything we do,Ambitiondrives us to be the best we can be,Respectshapes our culture andTrustbuilds our foundation.\nWe're not just hiring - we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.\nPermanent\nWorking hours: 35 hours per week is full time.\nSalary: £65,000 - £72,000 depending on skills and experience\nLocation: London\nReporting to: Technology Delivery and Enablement Manager\nBy joining our team, you'll enjoy the best of both worlds - hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.\nAbout Us:\nThe Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.\nThe purpose of this role is to provide end-to-end coordination and assurance for technology change, ensuring the right people, plans, governance and support arrangements are in place from the outset through to implementation and transition into live service.\nYou will work across infrastructure, architecture, service delivery, application management and engineering, bringing together the technology activity needed to deliver change safely and effectively. You will ensure technical, testing, service and operational requirements are identified early, with clear ownership, dependencies and delivery plans in place.\nYou will act as a critical link between technology teams and wider stakeholders, including product owners, business owners, project and change managers, and third-party suppliers. You will maintain alignment throughout delivery, facilitate timely decisions and ensure risks or issues are addressed at the appropriate stage.\nA key focus of the role is ensuring that change is designed and delivered with its future operation in mind. You will coordinate business readiness and service transition, ensuring service ownership, support models, resources, documentation, knowledge transfer and warranty arrangements are in place before change moves into business-as-usual operation.\nWhat You’ll Do:\nCoordinate Technology Change Delivery - Engage the right technology, business and delivery stakeholders from the outset, coordinating activity across infrastructure, architecture, engineering, service delivery, application management, security, testing and support teams to ensure successful end-to-end delivery.\nProvide Delivery Assurance and Governance - Ensure requirements, dependencies, resources and responsibilities are clearly understood and managed, maintaining oversight of risks, issues and decisions while supporting appropriate technical, project, architecture and change governance.\nLead Service Transition and Operational Readiness - Ensure services are ready for live operation through effective service transition planning, including support models, documentation, knowledge transfer, implementation, warranty support and post-implementation review activities to drive continuous improvement.\nTo be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:\nMinimum Criteria -\nExperience Coordinating complex technology change across multiple technical, operational and business teams.\nExcellent stakeholder management and communication skills, including the ability to translate technical delivery information into clear updates for non-technical and senior stakeholders. Working collaboratively with product owners, business owners, project and change managers, technical specialists, operational teams and third-party suppliers.\nWorking across technology disciplines such as infrastructure, architecture, engineering, application management, security, testing and service delivery.\nUnderstanding the end-to-end technology change lifecycle, from early engagement and design through to implementation, warranty and business-as-usual handover.\nCoordinating service transition and operational readiness for new or changed technology services.\nManaging complex risks, dependencies, decisions, resource constraints and competing delivery priorities.\nExperience working across Agile, Waterfall or hybrid delivery approaches.\nIt would also be nice for you to have\nWhile not essential, knowledge of IT service management practices and experience across cloud, infrastructure, application, integration or digital service environments would be beneficial.\nWhy You'll Love Working With Us:\nWe are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values\nFlexibility: Work your way - remote, hybrid, or in-office\nWellbeing: [Health plan, gym memberships, mental health support]\nGrowth: We invest in your future with [courses, mentorship, promotions]\n Culture: Diverse. Inclusive. Collaborative. Fun.\nWe pride ourselves on our reward package, and it reflects the importance of the work our people do. We offer highly competitive and transparent pay and benefits, bringing together base salary, generous non-contributory pensions, private healthcare and a wide range of other benefits including:\n25 days holiday entitlement, with the option to buy up to 15 days extra or sell up to 5 days (all figures are full-time equivalent)\nVarious Family Friendly Policies, including enhanced maternity pay, carers and dependants leave\nEmployer provided benefits such as Private medical insurance, Income protection, Critical illness cover, Life assurance cover, to name a few\nChoice of voluntary benefits including Technology scheme, Dental cover, Travel insurance amongst others\nGym membership discounts, a fully equipped on-site wellness centre open 24/7 in London only, and remote classes\nDesigned to be flexible across different life stages, our approach goes beyond a one size fits all model - recognising contribution and supporting wellbeing.\nLet’s Make This Easy.\nApply in a few minutes:\nPlease submit a copy of yourCV by 26th October 2026\nDue to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!\nA full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.\nWe are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview. Interviews may be conducted via video, telephone, or a panel Interview, with some vacancies requiring an online assessment to measure the minimum criteria\nThe Financial Ombudsman is an Equal Opportunity Employer.\nWe celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more\nhttps://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion\nDon’t miss out be part of the journey and take advantage of this opportunity.\nAuthenticity of applications\nWe welcome the responsible use of AI to support application preparation. Any CV or supporting statement should still represent your own experience, knowledge, and achievements, enabling us to gain a genuine understanding of what you would bring to the role.","description_format":"text","description_chars":8004,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Health insurance","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Central Banks & Financial Regulators"],"lifecycle":[{"event":"open","at":"2026-10-12T17:41:49Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-20T06:21:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.848,"p_room":0.945,"age_days":7,"expected_fill_days":13,"reasons":["conf:37","velocity","win:mid"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":95160,"is_top_pay":false},"html_url":"https://alion.io/job/financial-ombudsman-technology-delivery-manager","json_url":"https://alion.io/job/financial-ombudsman-technology-delivery-manager.json","meta":{"generated_at":"2026-10-20T13:13:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14646,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1755108},"rest":"https://alion.io/mcp/rest/get_company?id=1755108"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffinancial-ombudsman-technology-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffinancial-ombudsman-technology-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffinancial-ombudsman-technology-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/financial-ombudsman-technology-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffinancial-ombudsman-technology-delivery-manager"}]}