{"id":368458,"url":"https://alion.io/job/financial-statement-services-inc-client-services-representative-account-management","title":"Client Services Representative (Account Management)","company":{"id":4218,"name":"Financial Statement Services Inc.","domain":"financialstatementservices.com","url":"https://alion.io/company/financialstatementservices","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":10,"ghost_share":0,"stale_share":0.1,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lincoln, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-19T00:00:00Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-09-24T21:18:04Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":36},"description":"Join Team FSSI and Become an Employee-Owner!\nWho We Are:\nOpening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance and billing industries across the U.S. We are currently looking for an Account Representative to join our Client Services team in Lincoln, RI. The Account Representative manages the daily tasks of clients’ projects in a SaaS-based production environment, where solutions and processes are tailored to each account. This requires managing complex print and mail workflows, coordinating across internal teams, and ensuring accuracy from project setup through billing.\nSuccess in this role requires strong critical thinking, project coordination skills, an aptitude for learning new technical concepts and a genuine passion for helping clients achieve their goals.\nThis is an onsite position, working Monday - Friday from the FSSI facility.\nWhy You’ll Love This Role:\nWe Invest in our employees! We provide dedicated training for your success in the role through our FSSI University as well as hands on training with the Client Services team.\nBuild strong relationships and manage your client accounts with custom care and expertise.\nUtilize your creativity in resolving client challenges while providing seamless communication.\nYour Essential Duties:\nClient Success: Serve as the primary point of contact between your clients and internal teams, including IT, Software Development, Operations, Marketing, Accounting and Purchasing. Ensure client needs are clearly understood and executed.\nProject Management: Oversee client implementations, manage daily tasks for accounts, and monitor production workflows.\nTechnical Expertise: Assist clients in understanding print, mail, and online presentment specifications, work with internal teams to troubleshoot technical issues, and create clear technical documentation tailored to client specification. \nData & Reporting: Ensure accurate client billing and generate client reports.\nProcess Improvement: Collaborate with teams to enhance efficiency and deliver top-tier service.\nRequirements\nWhat You Bring:\nMust have a bachelor’s degree.\n1-3 years of experience in B2B account management, client implementation or related industry experience.\nStrong problem-solving and critical thinking skills.\nAbility to grasp and explain technical concepts with ease.\nExcellent business writing and communication skills with a keen attention to detail for professional client communication.\nStrong organizational and coordination skills to manage multiple tasks, deadlines, and client needs efficiently.\nProficiency in Word, Excel, and PowerPoint, Outlook and Teams (project management software experience is a plus!).\nThe description above is a summary of the highlights of the role, a full job description will be provided.\nBenefits\nWhy Join Us?\n Employee Ownership through our Employee Stock Ownership Plan (ESOP): When you join our team, you’re not just an employee-you become an employee-owner, sharing in the success of our company and shaping its future.\n Culture of CARE for our Employees: We offer strong, competitive benefit plans for our employees and their families. \n Industry Leadership: FSSI is a technology-driven leader in document services, focused on providing best-in-class services and dedicated to utilizing industry-leading software and equipment.\n Benefits include:\n 401(k) & Roth + Employee Stock Ownership Plan\n Medical, Dental, Vision & Life Insurance\n Vacation, sick leave and paid holidays - including your birthday! \n Employee Assistance & Care Programs\n Additional perks & employee award programs\n Ready to grow with us? Apply today! \nHiring Pay Range (hourly paid): $27.00 - $28.00 an hour\nSchedule: Mon - Fri, 8:00 am - 5:00 pm. This is an onsite position.","description_format":"text","description_chars":3828,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Audit"],"lifecycle":[{"event":"open","at":"2026-09-05T20:18:26Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.696,"p_room":0.9,"age_days":36,"expected_fill_days":63,"reasons":["conf:0","win:mid"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/financial-statement-services-inc-client-services-representative-account-management","json_url":"https://alion.io/job/financial-statement-services-inc-client-services-representative-account-management.json","meta":{"generated_at":"2026-09-25T00:02:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":69,"day_limit":5000,"remaining_today":4931,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}