Retail Assistant

Ready to be the friendly face of retail? Join our close-knit team and get practical, hands-on experience working with us at FINAPACK TRADING, a trader of packaging materials and retail supplies serving local businesses across Malaysia. We care about steady service, honest work, and learning on the shop floor.

Role purpose As a backbone role, you will keep daily store operations running smoothly and support teammates so customers leave satisfied. You will handle tills, keep shelves stocked, and help maintain a neat, welcoming store environment.

Your Growth & Impact

• Improve front-line retail skills through daily customer interactions and on-the-job coaching.
• Build practical stock and store management experience using POS and basic inventory tools.
• Gain confidence in cash handling, mobile payments, and basic sales techniques.
• Expand your work network with suppliers, delivery staff, and a supportive small team.

Requirements

Responsibilities

Store Operations

• Operate the point of sale system and process cash, card, and mobile payments accurately.
• Open and close the store following checklists and basic cash reconciliation procedures.
• Keep the sales area clean and safe, and report maintenance or safety issues promptly.
• Assist with simple administrative tasks like daily sales logs and basic records.

Customer Experience

• Greet customers warmly, answer basic product questions, and guide buying decisions with genuine care.
• Handle returns and complaints professionally and escalate unresolved issues to supervisors.
• Support promotions and seasonal displays by communicating offers clearly to customers.
• Follow health and safety practices while serving customers.

Stock & Visual Merchandising

• Receive deliveries, check items against delivery notes, and help restock shelves promptly.
• Label and price items, rotate stock to reduce waste, and keep inventory organised.
• Create simple, tidy product displays that reflect promotions and standard layouts.
• Use basic inventory or spreadsheet tools to track low-stock items and notify supervisors.

Requirements

Qualifications & Experience

• SPM or equivalent preferred but not required; we welcome fresh graduates and entry-level applicants.
• Zero to one year of retail or customer-facing experience is fine; training is provided.
• Available to work shifts, weekends, and public holidays as scheduled.
• Ability to stand for long periods and perform light lifting as needed.

Hard Skills & Knowledge

• Basic cash handling and familiarity with Point of Sale (POS) systems or willingness to learn quickly.
• Comfortable using mobile payment apps and basic barcode scanners.
• Foundational numeracy for pricing, change-making, and simple daily reconciliation.
• Basic Microsoft Excel or spreadsheet skills to help with simple stock lists and logs.

Soft Skills & Qualities

• Friendly communicator who can engage customers politely in English and Bahasa Malaysia.
• Dependable and punctual, with a practical, team-oriented mindset.
• Attention to detail in pricing, shelf presentation, and cash reconciliation.
• Willingness to learn, take direction, and follow store procedures consistently.

Skills

Customer Service, Cash Handling, Point of Sale (POS), Inventory Management, Merchandising, Visual Merchandising, Basic Microsoft Excel, Communication, Teamwork, Time Management