{"id":112462,"url":"https://alion.io/job/finastra-engineering-technical-support","title":"Engineering Technical Support","company":{"id":3635,"name":"Finastra","domain":"finastra.com","url":"https://alion.io/company/finastra","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":20,"ghost_share":0,"stale_share":0.6,"repost_share":0.05,"time_to_fill_p50_days":42,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":45000,"period":"year","method":"role_country_seniority_unknown","sample_n":31},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Mixture of Experts","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-05-18T00:00:00Z","employer_posted_date":"2026-05-18","last_verified_at":"2026-10-28T09:20:58Z","board_verified":true,"closed_at":null,"days_open":163,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":163},"description":"Who are we?\nAt Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission-critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries. \nWhat will you contribute?\nLooking for a Support Expert / MOE Integration Specialist to strengthen our technical support team within a fast-growing Fintech environment focused on treasury back-office solutions. You will play a key role in ensuring the reliability of financial flows, managing system interfaces, handling advanced configuration, and supporting our clients’ treasury teams in their daily operations. .\nResponsibilities & Deliverables\nAdvanced Technical Support (Level 2/3):\nHandle escalated technical incidents related to treasury modules (cash management, forecasting, reconciliation, reporting).\n\nAnalyse logs, investigate anomalies, and diagnose issues affecting financial data, interfaces, or system performance.\n\nResolve incidents involving financial exchange formats (SWIFT, SEPA, EDI, XML, CSV) and integrations with ERP systems or banking platforms.\n\nIdentify root causes and propose corrective and preventive actions.\n\nConfiguration & Advanced Setup:\nConfigure treasury back-office modules based on client requirements (account structures, workflows, consolidation rules, import/export formats).\n\nManage data mappings between internal systems, ERPs, banks, and third-party tools.\n\nInterface & Financial Flow Management:\nMonitor, maintain, and troubleshoot inter-application interfaces: ERP, banking systems, payment platforms, accounting tools.\n\nEnsure data quality, consistency, and security across all financial exchanges.\n\nWork on banking flows such as MT940, CAMT, PAIN, PACS, BAI2, and secure transfer protocols (SFTP, API, webservices).\n\nDocumentation & Continuous Improvement:\nProduce technical documentation, troubleshooting guides, and best-practice procedures.\n\nContribute to improving internal monitoring and diagnostic tools.\n\nSupport the upskilling of Level 1/2 support teams.\n\nRequired Profile:\nSolid experience in advanced technical support, MOE, software integration, or application operations.\n\nComfortable with software configuration and multi-system data flows.\n\nSQL skills for analysing and correcting treasury-related data.\n\nKnowledge of financial exchange formats: SWIFT, SEPA, EDI, XML, JSON, CSV.\n\nUnderstanding of 3-tier / n-tier architectures, microservices, and cloud environments.\n\nExperience in treasury, banking flows, or Fintech is a strong advantage.\n\nSoft Skills:\nExcellent analytical and problem-solving abilities.\n\nRigorous, autonomous, and able to prioritise effectively.\n\nStrong communication skills and the ability to guide both internal teams and clients.\n\nComfortable working in a high-stakes environment where financial flow reliability is critical\n\nWe are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:\nFlexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.\nWell-being: Access confidential one-to-one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive-inside and outside of work.\nHealth & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*\nSustainability: Paid time off for volunteering and donation-matching opportunities to support causes that matter to you.\nInclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra-open to everyone who wants to participate and contribute.\nCareer Development: Access online learning and accredited courses through our Skills & Career Navigator tool.\nRecognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.\n*Specific benefits may vary by location.\nAt Finastra, each individual is unique-bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.\nBe unique. Be exceptional. Help us make a difference at Finastra.","description_format":"text","description_chars":4774,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Retirement plans"],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-05-18T00:00:00Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.144,"p_room":0.28,"age_days":163,"expected_fill_days":42,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/finastra-engineering-technical-support","json_url":"https://alion.io/job/finastra-engineering-technical-support.json","meta":{"generated_at":"2026-10-28T10:32:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13897,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3635},"rest":"https://alion.io/mcp/rest/get_company?id=3635"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffinastra-engineering-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffinastra-engineering-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffinastra-engineering-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/finastra-engineering-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffinastra-engineering-technical-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":112462}},{"tool":"search_jobs","arguments":{"company":"finastra.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":112462},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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