Product Release Change & Communications Specialist

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission-critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Key Responsibilities - Product Release Communications & Change Specialist

• Own the major and minor release communications calendar, including patches and minor releases, ensuring timely, accurate, and coordinated delivery across products.

• Produce clear, customer-facing communications, including:

  • Release notes

  • Change advisories

  • Operational notices

  • “What changed and why it matters” summaries focused on impact and customer action.

• Lead change management execution for releases, ensuring changes are reflected at the point of implementation in the Product Knowledge Center, fully aligned with release timing.

• Create and publish patch release notes, including fixed issues, known issues, deployment notes, dependencies, and risk/impact assessments.

• Run the end-to-end release communications workflow: intake → drafting → cross-functional reviews → approvals → publication.

• Partner closely with Engineering, QA, Product, Support, and Operations to validate technical accuracy, customer impact, and readiness.

• Ensure all release communications clearly articulate impact, required actions, mitigations, and known risks, reducing customer confusion and support escalations.

• Maintain and continuously improve release communication templates, style guides, and content standards to ensure consistency and scalability.

• Manage the publishing cadence for release notes (e.g., weekly patches, hotfixes, minor releases) and ensure on-time, high-quality delivery.

• Ensure all release artifacts are properly stored, versioned, and searchable across knowledge platforms (e.g., SharePoint, Confluence, Salesforce Knowledge).

• Coordinate customer-facing announcements across multiple channels (email, customer portals, communities) as required.

• Track and analyze key metrics, including:

  • Timeliness of release communications

  • Defect/NFR trends related to release clarity

  • Readership and engagement

• Use insights to continuously improve the effectiveness, clarity, and impact of release communications.

• Act as a single point of accountability for release change clarity, proactively identifying and resolving gaps before releases reach customers.

Required Qualifications

• 3+ years of experience in technical writing, product communications, release management, or software documentation.

• Business Analyst background is a plus

• Proven ability to translate technical changes into clear, user-impact-focused communications.

• Strong understanding of SDLC and Agile delivery models, including patch and hotfix release cycles.

• Hands-on experience with Jira or Azure DevOps, release tracking, and change management processes.

• Excellent stakeholder management, editorial rigor, and attention to detail.

• Strong written English with the ability to communicate clearly across global teams and customers.

• Experience performing change impact assessments and aligning communications to customer and internal readiness needs a plus

• Experience in regulated industries (payments, banking, healthcare).a plus

• Experience with knowledge bases (Salesforce Knowledge, MadCap Flare, Confluence) and release note automation.a plus

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well-being: Access confidential one-to-one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive-inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation-matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra-open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique-bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.