{"id":2503897,"url":"https://alion.io/job/finch-developer-success-engineer","title":"Developer Success Engineer","company":{"id":171958,"name":"Finch","domain":"tryfinch.com","url":"https://alion.io/company/finch-3","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Backend","role_family":"Backend","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Node JS","optional":false},{"name":"Redis","optional":false},{"name":"SQL","optional":false},{"name":"Git","optional":true},{"name":"JavaScript","optional":true},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2023-04-01T00:23:36Z","employer_posted_date":"2023-04-01","last_verified_at":"2026-10-14T22:03:33Z","board_verified":true,"closed_at":null,"days_open":1293,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1293},"description":"About the Role\nDeveloper Success Engineers (DSEs) own the post-sale technical relationship with Finch customers. DSEs proactively guide customers from initial API integration through ongoing optimization of their employment data flows.\nYou will drive increased usage, advise on integration strategy, and conduct ongoing architectural assessments to reduce friction, uncover new use cases, and drive deeper product adoption.\nDSEs sit at the center of the customer experience: acting on product feedback, surfacing roadmap opportunities to Engineering and Product, contributing to developer resources, and collaborating with Sales and Marketing to share what you learn from the field. You establish and share standard methodologies, and you help shape how the employment data ecosystem evolves.\nWhat You'll Do\nScale developer adoption, helping customers integrate with the Finch API across hundreds of integration providers.\nConduct ongoing architectural assessments of customers' employment data pipelines and recommend changes to reduce friction, improve reliability and optimize their own user onboarding performance.\nIdentify patterns in customer feedback, usage trends, and pain points, then partner with Product and Engineering to prioritize improvements and build solutions.\nTroubleshoot and optimize API authentication and authorization flows, particularly OAuth, across diverse customer environments.\nDevelop and maintain internal and external workflows, processes, and tooling that strengthen the DSE function and scale customer insights.\nAdvance Finch's developer documentation and resources so that integrating with Finch is as self-serve as possible.\nBuild subject matter expertise across Finch's target verticals, and stay current on market trends to serve as a trusted advisor to customers, as well as inform Finch's product strategy.\nWhat Youll Bring\nStrong communication skills with the ability to troubleshoot alongside developers and explain technical concepts clearly to non-technical stakeholders.\nComfort working across the stack: you've touched things like Node.js, SQL databases, and caching layers (e.g., Redis), even if you're not writing production code daily.\nExperience debugging API issues: reading logs, interpreting error codes, tracing request flows, and diagnosing endpoint failures.\nA track record of driving solutions for technical customers across different use cases and integration patterns.\nThe ability to context-switch fluidly across technical, business, and executive stakeholders.\nExperience with a major cloud provider (AWS experience is a plus).\nA strong understanding of API design and development, including REST APIs, webhooks, and data-portability patterns.\nGenuine curiosity about an ecosystem that's maturing fast. The employment data space is still being defined, and you'll help shape how it evolves.\nSuccess Looks Like\nExposure to payroll integrations, employee benefits ecosystems, HR systems, or accounting architecture.\nTechnical end-to-end project management experience.\nBackground in Professional Services, Solutions Architecture, Solutions Engineering, or consulting.\nExperience using Git in a professional environment.\nWhat We Offer\nCompetitive equity with a 10-year exercise window\nFull medical, dental, and vision coverage (100% for employees, 85% for dependents)\nUnlimited PTO \n401(k) plan\nRegular team offsites and meetups\nHybrid work: 3 days/week in our SF or NYC office with lunch any day you're in office","description_format":"text","description_chars":3471,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-14T07:02:25Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.248,"p_room":0.28,"age_days":1293,"expected_fill_days":53,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-15T01:04:08Z"},"pay":{"stated_usd_annual":170000,"is_top_pay":false},"html_url":"https://alion.io/job/finch-developer-success-engineer","json_url":"https://alion.io/job/finch-developer-success-engineer.json","meta":{"generated_at":"2026-10-15T01:04:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1251,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":171958},"rest":"https://alion.io/mcp/rest/get_company?id=171958"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffinch-developer-success-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffinch-developer-success-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffinch-developer-success-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/finch-developer-success-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffinch-developer-success-engineer"}]}