{"id":122207,"url":"https://alion.io/job/finch-product-analyst","title":"Product Analyst","company":{"id":171958,"name":"Finch","domain":"tryfinch.com","url":"https://alion.io/company/finch-3","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":63,"open_postings":10,"ghost_share":0.6,"stale_share":0,"repost_share":0.1,"time_to_fill_p50_days":53,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":86000,"currency":"USD","period":"year","gross":null,"usd_annual":86000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Datadog","optional":false},{"name":"Python","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-07-22T19:36:52Z","employer_posted_date":"2026-07-22","last_verified_at":"2026-10-25T00:17:05Z","board_verified":true,"closed_at":null,"days_open":94,"trust":{"level":"ok","repost_count":2,"flags":["repost","company_stale"],"days_open":93},"description":"About the Role\nWe're looking for a data-driven Product Analyst to support SLA monitoring and tracking, provider expansion, and automation initiatives. This role owns operational workflows end-to-end with a strong emphasis on metrics, tracking, and identifying where processes are off track. This individual will partner closely with product, integrations, and engineering to move work from manual support toward scalable automation.\n\nWhat You'll Do\nOperational Analytics & Reporting\nMonitor SLAs and operational performance across multiple product workflows, flagging misses or anomalies as they emerge\nInvestigate root causes behind performance issues and process breakdowns\nBuild and maintain actionable reporting and dashboards that surface where processes are on or off track\nOwn operational workflows end-to-end, with clear visibility into status, bottlenecks, and outcomes\nProvider & Connection Lifecycle Management\nHelp drive the full lifecycle of new provider/connection work, including intake, data mapping, cross-team coordination, parallel run support, and handoff toward automation\nAct as a key point of coordination across the stages of provider expansion, ensuring nothing falls through the cracks\nCross-Functional Collaboration\nPartner closely with product, integrations, engineering, and operations teams to identify opportunities to move workflows from manual support to scalable automation\nCommunicate progress, blockers, and risks clearly to stakeholders across functions\nIndependent Execution\nIndependently run with ambiguous or evolving problems, owning ongoing processes without heavy oversight\nSet a high bar for execution, both in terms of quality and speed\nDrive follow-through on initiatives from identification through resolution\nWhat You'll Bring\nData-driven, analytical, and operationally minded, with a track record of using metrics to identify and resolve process issues\nComfortable working in ambiguous, evolving processes where the path isn't always fully defined\nStrong reporting and analytics skills, with experience building and interpreting operational metrics\nProven experience handling structured data (Excel, CSV, JSON, etc.)\nComfortable working in process-heavy, operational environments with multiple moving parts\nAble to independently manage and set clear deadlines across multiple simultaneous projects\nStrong written communication skills and ability to clearly document processes so they can be optimized over time\nComfortable coordinating with multiple parties and building relationships both internally and externally\nComfortable working with SQL to locate the right data sources, join tables, and build dashboards you can verify and trust - 1+ years of experience working across multiple datasets preferred.\nWorking knowledge of Python for data analysis, scripting, or automation\n2-4 years of experience in business operations, product operations, business/data analysis, or a related analytical role at a financial, tech, or fintech company.\nSuccess Looks Like\nFamiliarity working with payroll/HR systems or retirement\nExperience in a technical support, product operations, or business analyst role - preferably with an API-based or hyper-process-oriented product\nExperience building dashboards and tracking metrics in tools like Sigma\nFamiliarity with Snowflake or other cloud data warehouses\nComfortable digging through logs (e.g., Datadog) to help investigate operational or technical issues.\nWhat We Offer\nCompetitive equity with a 10-year exercise window\nFull medical, dental, and vision coverage (100% for employees, 85% for dependents)\nUnlimited PTO \n401(k) plan\nRegular team offsites and meetups\nHybrid work: 3 days/week in our SF or NYC office with lunch any day you're in office","description_format":"text","description_chars":3737,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","E-learning","Human Resources","HR & Payroll Software"],"lifecycle":[{"event":"open","at":"2026-07-22T19:36:52Z"},{"event":"close","at":"2026-09-06T15:46:03Z"},{"event":"reopen","at":"2026-09-09T16:16:16Z"},{"event":"close","at":"2026-09-15T07:10:49Z"},{"event":"reopen","at":"2026-09-25T19:28:17Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.28,"p_room":0.36,"age_days":93,"expected_fill_days":53,"reasons":["conf:0","repost:2","stale_co","win:tail","crowd:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":86000,"is_top_pay":true},"html_url":"https://alion.io/job/finch-product-analyst","json_url":"https://alion.io/job/finch-product-analyst.json","meta":{"generated_at":"2026-10-25T01:54:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2834,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":171958},"rest":"https://alion.io/mcp/rest/get_company?id=171958"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffinch-product-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffinch-product-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffinch-product-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/finch-product-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffinch-product-analyst"}]}