{"id":4159089,"url":"https://alion.io/job/finchoice-end-user-computing-technician-finchoice","title":"End User Computing Technician (Finchoice)","company":{"id":4529169,"name":"Finchoice","domain":"finchoice.co.za","url":"https://alion.io/company/finchoice","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Simplify","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-02-18T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T11:38:50Z","board_verified":true,"closed_at":null,"days_open":267,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":267},"description":"Weaver Fintech is a purpose-driven, data-centric FinTech company revolutionizing financial services for more than 3 million South Africans. We simplify financial journeys empowering customers to shop, lend, insure, and thrive. Our Data Engineering & Analytics team plays a critical role in building scalable, modern data solutions that drive innovation and enable data-driven decision-making across the business. Join us in a collaborative, high-growth environment where your work makes a real impact.\nWhat you will love doing in this role\nEnd-User Support & Service Delivery\nProvide first and second-line support for all end-user devices including desktops, laptops, mobile phones, tablets, VOIP handsets, printers, scanners, and peripheral devices.\nEnsure all service desk incidents, tasks, and service requests are responded to and resolved within agreed SLA timelines.\nProactively follow up on outstanding tickets and communicate effectively with users to manage expectations.\nProvide on-site and remote support across multiple locations, including head office and retail stores.\nAssist with onboarding of new employees, ensuring workstations, access, and required tools are ready on time.\nSet up and support user accounts, email configurations, and access to business applications.\nEscalate unresolved issues appropriately and follow through until closure.\nDevice Management & Technical Maintenance\nInstall, configure, maintain, and troubleshoot hardware and software systems on end-user devices.\nPerform upgrades, patches, and routine maintenance across all user-facing systems.\nMonitor performance of IT assets and proactively resolve potential failures.\nMaintain IT asset inventory, including issuing, tracking, and recovering devices.\nSupport imaging and deployment of new equipment using enterprise tools and automation where applicable.\nMaintain hardware standards and ensure devices meet business and security requirements.\nOperational Procedures & Documentation\nAdhere to all Technical Services and IT operational procedures, ensuring compliance with internal controls.\nCreate and maintain user guides, technical documentation, SOPs, and troubleshooting knowledge bases.\nEnsure timely and accurate completion of incident reports and change documentation.\nContribute to process improvement initiatives and support ITIL-aligned practices.\nRetail & Finance Environment Support\nMaintain IT operational readiness for all retail showrooms and finance departments.\nTroubleshoot and support POS systems, network connectivity, and device-related issues in stores.\nWork closely with infrastructure and network teams to resolve store-related technical incidents.\nSupport HSE, compliance, and PCI-related policies through proper device configuration and controls.\nStandby, After-Hours & Project Support\nParticipate in the after-hours and weekend standby rotation to ensure 24/7 support coverage.\nProvide on-site support during critical business events, activations, and seasonal peak periods.\nSupport IT rollouts, infrastructure upgrades, and hardware refresh projects as assigned.\nAssist with testing, deployment, and post-implementation support of new technologies.\nWhat we will love about you\nProactive and solutions-driven mindset.\nStrong communicator with excellent facilitation and presentation skills.\nCan-do attitude, self-motivated and thrives working independently.\nWell-organised, with strong planning and coordination abilities.\nComfortable working under pressure in a fast-paced, changing environment.\nWhat you’ll need to do this role\nGrade 12 (National Diploma - Advantageous)\n3 years + Service Desk and or Desktop Support Experience\nITIL certification and / or experience\nCompTIA Certifications such as A+ and N+\nMicrosoft Certifications such as MCSA\nA valid driver’s license \nBehaviours we love\nWow my customer\nWalk in my customers’ shoes\nDeliver on my promises\nDeliver insight-led solutions my customers need\nTreat the business as my own\nTake accountability\nBe curious, creative & explore opportunities\nDo it right & at the right time\nPlay as a team\nBe helpful\nBe inclusive\nFind the fun","description_format":"text","description_chars":4104,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Loans & Pawnshops","Funeral Services"],"lifecycle":[{"event":"open","at":"2026-11-12T11:38:50Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.14,"p_room":0.28,"age_days":267,"expected_fill_days":26,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-11-12T13:10:43Z"},"pay":null,"html_url":"https://alion.io/job/finchoice-end-user-computing-technician-finchoice","json_url":"https://alion.io/job/finchoice-end-user-computing-technician-finchoice.json","meta":{"generated_at":"2026-11-12T13:10:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27322,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4529169},"rest":"https://alion.io/mcp/rest/get_company?id=4529169"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffinchoice-end-user-computing-technician-finchoice"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffinchoice-end-user-computing-technician-finchoice"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffinchoice-end-user-computing-technician-finchoice"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/finchoice-end-user-computing-technician-finchoice\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffinchoice-end-user-computing-technician-finchoice"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4159089}},{"tool":"search_jobs","arguments":{"company":"finchoice.co.za","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4159089},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}