Engagement Specialist Customer Care Agent

The Role

This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way; in this way we can maintain consumer satisfaction in line with our customers' needs.

What will you do?

- You will manage the monthly calendar for our client's social networks, being the interlocutor with them to solve any doubts.

- You will be in charge of publishing the monthly content plan, answering all comments and queries received, strengthening the link with consumers, and detecting possible trends or TT that may arise.

- You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.

- You will produce monthly quantitative and qualitative reports on social media performance.

- You will research new trends in social media that contribute to content creation for current brands and/or clients.

Requirements

Who are you?

• Someone who manages social networks and is up to date with what's new.
• Sociable person who enjoys customer service and generating good engagement with everyone.

• Experience providing customer support across multiple channels, including phone, web forms, social media, and live chat.

• Hands-on experience managing customer inquiries and support tickets through Zendesk.

• Familiarity with Microsoft Dynamics CRM and its integration with customer support platforms.

• Ability to efficiently manage and resolve customer tickets while maintaining high service quality across all communication channels.
• Availability to work full time

Benefits

• Enjoy 23 days of annual leave
• You'll have the day of your birthday all to yourself, so you can kick back and celebrate in style!
• Join our team and experience the incredible benefits of having major medical insurance coverage!
• You have a connectivity allowance for expenses that may be incurred by remote working.
• Enjoy the perks of flexible remuneration with Cobee's restaurant, transport, and childcare cards!
• Hybrid Work Environment
• Work at your own pace with our flexible working hours
• Exciting opportunities for career growth!