{"id":3290487,"url":"https://alion.io/job/findem-contract-it-support-engineer-us-shift-2","title":"Contract IT Support Engineer (US Shift)","company":{"id":63466,"name":"Findem","domain":"findem.ai","url":"https://alion.io/company/findem","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"ISO 27001","optional":false},{"name":"ISO 42001","optional":false},{"name":"Jira","optional":false},{"name":"Slack","optional":false},{"name":"Snowflake","optional":false},{"name":"SOC 2","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-18T16:57:18Z","employer_posted_date":null,"last_verified_at":"2026-10-18T16:57:18Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"What is Findem:\nFindem is the only talent data platform that combines 3D data with AI. It automates and consolidates top-of-funnel activities across your entire talent ecosystem, bringing together sourcing, CRM, and analytics into one place. Only 3D data connects people and company data over time - making an individual’s entire career instantly accessible in a single click, removing the guesswork, and unlocking insights about the market and your competition no one else can. Powered by 3D data, Findem’s automated workflows across the talent lifecycle are the ultimate competitive advantage. Enabling talent teams to deliver continuous pipelines of top, diverse candidates while creating better talent experiences, Findem transforms the way companies plan, hire, and manage talent. Learn more at About the Role\nWe are seeking an experienced Contract IT Support Engineer to support and scale our global IT operations. In this role, you’ll partner closely with the IT Manager to deliver reliable end-user support, manage devices and systems, and help advance security and compliance initiatives across the organization. This is a hands-on role supporting employees across time zones during US business hours. You’ll play a key role in onboarding and offboarding, application and device management, and maintaining a secure, compliant IT environment in a fast-growing SaaS company.\n\nWhat You Will Do\nEnd-User Technical Support Provide Level 1 & Level 2 support for macOS, Windows, applications, network, VPN, and SSO.\n\nTroubleshoot and resolve technical issues for users across multiple regions and time zones.\n\nManage and resolve IT tickets with defined SLAs.\n\nOnboarding & Offboarding Configure and provision laptops and devices using MDM tools.\n\nCreate, modify and deactivate user accounts across business applications.\n\nEnsure timely access, equipment delivery, and smooth employee transitions. \n\nDevice & Asset Management \nMaintain accurate device inventory and asset tracking records. Coordinate laptop repairs, replacements, and logistics.\n\nEnsure devices are configured and secured according to company standards.\n\nApplication & System Support Support and administer tools such as Google Workspace, Slack, Jira, Zoom, 1Password, and other applications.\n\nTroubleshoot application issues and support integrations.\n\nMonitor system dashboards for compliance and performance issues.\n\nSecurity & Compliance Support\n\nEnsure endpoints meet security baselines (encryption, patching, monitoring).Support SOC 2 and ISO evidence collection.\n\nSupport access reviews and compliance reporting.\n\nProject Support Support application integration and system improvements. (Google Workspace, Slack, Jira, Snowflake).Assist with IT-related projects tied to scaling, automation, and compliance.\n\nParticipate in the implementation of new compliance frameworks (ISO 27001, ISO 42001).Documentation Maintain IT process documentation, how-to guides, and SOPs.\n\nEnsure asset issuance and return logs are up to date.\n\nRequired Skills & Experience\n5-8 years of IT support or systems support experience.\n\n Willing to work in the US shift timings.\n\nStrong hands-on experience with macOS and Windows laptops, setup, configuration, and troubleshooting.\n\nStrong understanding of Google Workspace and Microsoft 365 Administration.\n\nExperience with MDM tools (Rippling, Intune, Jamf, Kandji).Basic knowledge of networking (DNS, VPN, Wi-Fi).\n\nStrong communication and problem-solving skills.\n\nNice-to-Have Skills\nExperience with SOC 2, ISO 27001, or similar compliance frameworks.\n\nCompTIA Security+ and Google Cybersecurity Professional Certificates.\n\nFamiliarity with Snowflake, Jira admin, automation tools, or scripting.\n\nExperience working in fast-paced SaaS or startup environments.\n\nEqual OpportunityAs an equal opportunity employer, we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status or any other legally-protected characteristic.Originally posted on Himalayas","description_format":"text","description_chars":4163,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["HR & Recruiting AI","Recruiting Software & 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