{"id":1964806,"url":"https://alion.io/job/findernest-servicenow-itsm-solution-architect","title":"ServiceNow ITSM Solution Architect","company":{"id":3801532,"name":"FindErnest","domain":"findernest.com","url":"https://alion.io/company/findernest","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":92000,"max_usd":201000,"period":"year","method":"global_role_seniority_cell","sample_n":479},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Rest API","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-10-06T16:58:10Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-24T20:35:50Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"This is a remote position.\nWe are seeking an experienced ServiceNow ITSM Solutions Architect with 8+ years of experience in IT Service Management, ServiceNow platform architecture, ITSM process design, service desk operations, enterprise integrations, workflow automation, and ITSM transformation.\nThe ideal candidate will have strong hands-on expertise in ServiceNow ITSM with proven experience in designing, implementing, configuring, and optimizing enterprise-scale ServiceNow solutions. The candidate should have strong knowledge of Incident Management, Request Management, Change Management, Problem Management, Knowledge Management, Service Catalog, Service Level Management, CMDB, Asset Management, and Configuration Management.\nThis role will serve as both technical and process architect, working closely with IT Operations, Service Desk, Infrastructure, Applications, Security, and business stakeholders to translate complex business requirements into scalable ServiceNow solutions aligned with organizational objectives, ITIL best practices, governance, compliance, and operational standards.\nThe architect will be responsible for defining ServiceNow architecture, platform standards, integration strategies, automation frameworks, ITSM processes, CMDB governance, reporting, and continuous improvement initiatives.\nKey Responsibilities:\nDesign and architect scalable ServiceNow ITSM solutions aligned with business and IT objectives.\nLead implementation and optimization of:\nIncident Management\nRequest Management\nChange Management\nProblem Management\nKnowledge Management\nService Catalog\nSLA Management\nCMDB & Configuration Management\nAsset Management\nDefine ServiceNow platform architecture, standards, governance, and best practices.\nArchitect and implement workflow automation using Flow Designer and Integration Hub.\nLead CMDB governance, CSDM adoption, and data quality initiatives.\nDesign and support enterprise integrations using REST, SOAP, APIs, MID Server, Import Sets, and Integration Hub.\nReview and guide development activities involving Business Rules, Client Scripts, Script Includes, ACLs, Flows, and APIs.\nDevelop executive dashboards, KPIs, Performance Analytics, and operational reporting.\nLead platform upgrades, releases, architecture reviews, and continuous improvement initiatives.\nConduct stakeholder workshops, requirements gathering sessions, and solution design reviews.\nEstablish ITSM process governance, operating standards, and service management controls to improve consistency, compliance, and operational efficiency across the organization.\nMonitor ServiceNow platform performance, scalability, security, and overall health, identifying improvement opportunities and ensuring solutions follow upgrade-safe and maintainable architecture principles.\nRequirements\n8+ years of experience in ServiceNow, ITSM, Solution Architecture, or IT Operations.\nStrong hands-on experience with ServiceNow ITSM suite.\nExpertise in ITIL processes and service management best practices.\nExperience with:\nFlow Designer\nIntegrationHub\nCMDB & CSDM\nService Catalog\nSLA Management\nPerformance Analytics\nREST/SOAP Integrations\nMID Server\nStrong knowledge of ServiceNow platform architecture, governance, and upgrade-safe development.\nExcellent stakeholder management, consulting, and communication skills.\nExperience leading enterprise-scale ServiceNow implementations and transformations.\nCertifications\nMandatory:\nITIL Foundation Certification\nPreferred:\nServiceNow CSA\nCIS-ITSM\nCIS-CMDB\nCIS-Discovery\nCAD\nAdvanced ITIL Certifications\nPreferred Qualifications:\nExperience with ServiceNow ITSM Pro / Enterprise capabilities.\nExperience with ITOM, Discovery, Service Mapping, and Event Management.\nExperience with Employee Center, Virtual Agent, AI Search, and Now Assist.\nExposure to regulated industries such as Healthcare, Finance, or Government.\nExperience driving ITSM transformation and platform governance initiatives.\nExperience with ServiceNow Integration Hub and MID Server.\nKey Competencies:\nServiceNow Solution Architecture\nITSM & ITIL Process Design\nWorkflow Automation\nCMDB & CSDM Governance\nEnterprise Integrations\nPlatform Governance\nReporting & Analytics\nITSM Transformation\nStakeholder Management\nLeadership & 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