Senior Manager, Business Solutions Architecture

We’re changing the way people connect to social care.

At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.

As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

Job Overview:

The Senior Manager of the Business Solutions Architecture Team plays a critical leadership role in aligning business analysis efforts with Findhelp’s strategic objectives. This position is responsible for leading a team of Business Analysts and Business Solutions Architects, providing direction, mentorship, and oversight to ensure high-quality execution of features, enhancements, and other R&D initiatives. With a strong understanding of cross-functional collaboration, the Senior Manager drives efficiency, process improvement, and stakeholder alignment across multiple teams.

Responsibilities and Duties:

• Lead and mentor the Business Analysts and Business Solutions Architects, fostering professional growth and best practices across the entire product development lifecycle.
• Partner with R&D Leadership to define, document, and communicate roadmaps that align with strategic objectives, market trends, and business priorities.
• Oversee multiple complex projects, ensuring timely delivery and high quality across initiatives that span multiple teams.
• Collaborate with cross-functional teams, including Customer Success, Sales, Marketing, Curation and other teams to align customer and organizational needs to the product roadmap.
• Ensure the Business Analyst and Business Solutions Architects team effectively supports R&D teams in the planning and execution of features, enhancements, and bug fixes.
• Standardize the process in which the team delivers features.
• Establish metrics and reporting frameworks to evaluate the effectiveness of the Business Analyst & Architect team and continuously refine practices.

Qualifications

• Minimum of 7 years of experience in business analysis, product management, or a related field
• 2+ years of people management experience
• Experience managing complex product areas with multiple stakeholders, systems, and operational dependencies.
• Experience mentoring and technical roles in a hybrid work environment
• Strong verbal and written communications skills needed to articulate complex, strategic and technical thoughts and ideas effectively to multiple audiences, as well as to listen for meaning and understanding.
• Demonstrated experience using modern AI tools to optimize daily tasks, accelerate problem-solving, and scale project impact.
• Self -directed and analytical, with experience using data to identify opportunities, prioritize work, and measure success
• Experience with non-profits, health care or social care organizations preferred

We value being together: We believe being together enables stronger relationships, collaboration, and culture.

This position is in office and candidates must be located in Austin, Texas or Madison, Wisconsin.

Perks at Findhelp

• 401k & equity grants
• Free food and onsite gym at our Austin HQ
• Paid parental leave
• Competitive PTO & 10 paid holidays
• Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
• Dog-friendly office in Austin HQ
• 24/7 access to telemedicine and counseling
• Book Purchasing Program

We’re building a diverse, inclusive team

You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.

Here are some of the ways we support our staff:

• Culture Committee
• Leadership Development Training
• Paid Volunteering Time