{"id":1980122,"url":"https://alion.io/job/findity-customer-success-specialist","title":"Customer Success Specialist","company":{"id":1798758,"name":"Findity","domain":"findity.com","url":"https://alion.io/company/findity","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stockholm, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T20:09:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-03T01:09:54Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Who we are\nFindity is the market leader in Embedded expense management. We are the AI-powered technology provider that enables Europe's most innovative software companies to deliver world-class expense solutions directly to their customers. With a focus on partnership, we currently power the expense products relied upon by over 35,000 companies and hundreds of thousands of employees.\nWhat we do\nExpense management is a universal pain point. Our mission is to transform expense management from a fragmented burden into a seamless, automated experience. That's why we partner with market leaders, providing our platform, helping them to eliminate the expense stress for their customers.\nThe role\nAs a Customer Success Specialist, you’ll work side-by-side with our Business Unit Manager and collaborate closely with the organisation i.e., Sales, Marketing, Support and Product.\nThe role’s core objective is to work closely with the Business Unit Manager and Findity’s customers to drive product adoption, strengthen relationships, and support revenue growth across the Nordics and Europe.\nCombining strong product knowledge with a customer-focused approach, you’ll provide ongoing enablement and help customers get the most value from Findity. You’ll also collaborate with the Business Unit Manager to develop customer relationships and coordinate the rollout of new features, integrations, and product enhancements tailored to customer needs.\nYou’ll join an amazing team alongside the Business Unit Manager and a Customer Success Specialist, while also being part of a larger, dynamic commercial department.\nResponsibilities\nWork hand-in-hand with the Business Unit Manager and Finditys customers, providing product knowledge and support.\n\nWork with the Business Unit Manager and grow the relationship with our customers.\n\nProvide ongoing, targeted enablement training to various teams (sales, support, onboarding etc) with a focus on how effective product use translates to revenue growth.\n\nTrack adoption and account health, and spot upsell opportunities.\n\nOrchestrate the deployment of new features, integrations, and other product enhancements, tailored to the specific needs of the customer.\n\nRequirements\n3+ years in a tech-focused role like customer success, product, or similar.\n\nA commercial mindset focused on driving revenue growth and building profitable relationships, emphasising product adoption as a key driver of that growth\n\nProduct and technical knowledge - understanding of ecosystems to inspire confidence, deliver tailored solutions, and demonstrate how adoption drives revenue growth.\n\nYou're curious about AI and use AI tools in your daily work to work smarter.\n\nHigh level of initiative and autonomy to independently lead projects that enhance retention and revenue growth.\n\nUnderstanding of accounting, ERP, and payroll systems.\n\nStrong documentation and communication skills.\n\nFluency in Swedish and English.\n\nApply Now!\nExcited about embarking on your new career journey? Fantastic! Send us your application in English as soon as possible!","description_format":"text","description_chars":3068,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Swedish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence"],"lifecycle":[{"event":"open","at":"2026-10-06T23:02:51Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.728,"p_room":0.75,"age_days":26,"expected_fill_days":30,"reasons":["conf:1","urgency","win:late"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/findity-customer-success-specialist","json_url":"https://alion.io/job/findity-customer-success-specialist.json","meta":{"generated_at":"2026-11-03T01:22:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1801,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1798758},"rest":"https://alion.io/mcp/rest/get_company?id=1798758"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffindity-customer-success-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffindity-customer-success-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffindity-customer-success-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/findity-customer-success-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffindity-customer-success-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1980122}},{"tool":"search_jobs","arguments":{"company":"findity.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1980122},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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