{"id":3194729,"url":"https://alion.io/job/fineos-programme-manager","title":"Programme Manager","company":{"id":56790,"name":"FINEOS","domain":"fineos.com","url":"https://alion.io/company/fineos","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":185000,"currency":"USD","period":"year","gross":null,"usd_annual":185000},"salary_estimate":null,"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-12T02:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-01T05:06:42Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Summary\nFINEOS require an experienced Program Manager, based in North America, with several years experience of running multiple large multimillion dollar projects in tier 1 insurance and financial services organizations. The candidate must have a proven history of client relationship management, Professional Services experience and successful project delivery experience.\nThis role within the North American region will encompass both project delivery and relationship management responsibilities, working closely with our Clients, Account Managers and the broader Sales organization\nResponsibilities (Other duties may be assigned.)\nTo ensure that the Professional Services team is delivering on its project delivery and client commitments.\nTo build and foster strong, long-term relationships with all FINEOS Clients in the region at the senior/executive/C-level.\nTo build, monitor and mentor a world class team of Project Managers and to ensure their skill set is adequate for the demands of our projects and customers.\nTo be the recognized point of escalation for all issues surrounding project performance for both the customer and the FINEOS organization, for all projects within the region.\nTo ensure adherence to FINEOS processes and protocols within all projects.\nTo ensure that each individual project is adhering to both its cost and revenue forecasts.\nTo ensure that all risks and exposures for both the broader FINEOS organization and Professional Services are clearly understood, managed and escalated where appropriate, and that risk mitigation strategies are in place in all projects.\nTo actively focus on identifying revenue earning potential via existing client engagements.\nFINEOS representative on all project steering committees.\nTo ensure that the resource requirements for the region are clearly communicated within the Professional Services Practice in a timely fashion with reference to both existing projects and sales pipeline projects.\nTo take an active management and/or participation in the hiring process n the region where required.\nAs a senior manager within the Professional Services organization, to actively support the team’s business agenda and that of the wider corporate FINEOS agenda.\nActive participation in the selling process when required and familiarity with and approval of all services quotes issued for sales prospects in the region.\nTo handle the business level and operational interaction between FINEOS and other partner/third party organizations involved in our projects within budget on time project delivery to [satisfied] referenceable client.\nOver achievement/achievement of the forecast revenue and cost targets for each project/engagement\nAll project risks and exposures clearly articulated, managed, appropriately escalated and understood by the requisite members of Professional Services and the wider FINEOS organization\nTimely reporting on all aspects of project performance including cost, revenue, progress, overruns, risks, issues, etc. Adherence to FINEOS processes and protocols across all projects is essential.\nClear visibility of projected resource demand and awareness of sales pipeline activities and likely imminent closing deals\nAppropriate steps are taken within every project to maximize the business benefits that the clients will achieve through the FINEOS project implementation.\nDemonstrable ownership of project financial and delivery goals by all project managers\nCredibility within FINEOS and among the customer base as a value added point of escalation, including chargeability for performance .\nTimely and pro-active decision making\nEffective leadership and mentoring project management team and effective performance assessment and performance management of project managers\nWithin budget on time project delivery to [satisfied] referenceable client.\nOver achievement/achievement of the forecast revenue and cost targets for each project/engagement\nAll project risks and exposures clearly articulated, managed, appropriately escalated and understood by the requisite members of Professional Services and the wider FINEOS organization\nEducation and/or Experience\nA relevant third level qualification or equivalent commercial experience\n15+ years of experience at a senior level managing a Professional Services or Delivery Department to an external client base specifically within the Life, Accident and Health Insurance Sector.\n15+ years experience at both Program and Senior Project Manager levels, with a background in insurance organizations.\n15+ years experience in a consulting and client-facing role.\nKnowledge, Skills and Abilities\nProven responsibility for and a track record of successfully delivering multiple large projects to agreed specifications with reference to quality, timescale and budget.\nExcellent understanding of the business benefits of enterprise solutions and of existing administration systems used within the industry\nProven track record in business development and Client Management.\nExperience working with Implementation Partners a distinct advantage\nProblem solving skills problem, with experience of managing change control and risk.\nAbility to negotiate commercial contracts and deal with legal issues\nExcellent interpersonal, team-working with strong leadership and communication skills.\nProficiency in using AI tools to enhance work processes and support informed decision-making is essential, with strict adherence to the organisation’s security, data protection, and ethical use policies.\n\nTechnical Skills\nProficient in MS Office applications, such as Word, Excel, PowerPoint, etc.\nFamiliar with operating systems, such as Windows, Success Factors, etc.\nProficiency in using AI tools to enhance work processes and support informed decision-making is essential, with strict adherence to the organisation’s security, data protection, and ethical use policies\nWork Environment\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEmployee works primarily in a home office environment.\nThe home office must be a well-defined work area, separate from normal domestic activity and complete with all essential technology including, but not limited to; separate phone, scanner, printer, computer, etc. as required in order to effectively perform their duties.\nLanguage Skills\nAbility to speak the English language proficiently, both verbally and in writing.\nTravel Requirements\nFrequent travel to client sites, FINEOS Dublin and other locations is essential as part of this role\nWork Requirements\nCompliance with all relevant FINEOS Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems. \nTravel and fieldwork, including international travel may be required. Therefore, employee must possess, or be able to acquire a valid passport. \nMust be legally eligible to work in the country in which you are hired. \nSalary range - $150,000 - 185,000\nFINEOS is an Equal Opportunity Employer. FINEOS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. 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