{"id":3194731,"url":"https://alion.io/job/fineos-senior-project-manager","title":"Senior Project Manager","company":{"id":56790,"name":"FINEOS","domain":"fineos.com","url":"https://alion.io/company/fineos","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":165000,"currency":"USD","period":"year","gross":null,"usd_annual":165000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-03T02:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-26T17:47:02Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"FINEOS is a global market leader in core insurance technology for Disability, Life, Accident and Health. We help our customers care for the people they serve through the delivery of superior insurance technology. Our Mission is to be the 'global market leader of group and individual insurance technology on a single software platform'. FINEOS people are customer-centric, team players and high achievers. Our environment is built on trust and collaboration, where we challenge positively, innovate and collaborate to deliver great results.\nSummary\nHybrid project delivery + customer success ownership for the customer’s program delivery needs. Owns a large program or multiple strategic projects, oversees multiple consultant teams or team leads, and enhances PMO maturity through process optimization and organizational alignment.\nResponsibilities (Other duties may be assigned.)\nLead small to medium scale initiatives.\nDrive PMO standards, templates, and governance refinement.\nServe as escalation point for customer success managers and consultant team leads.\nFacilitate cross-functional steering committees and executive reporting.\nImprove PMO metrics, dashboards, and operational reporting.\nEnsure resource planning, forecasting, and capacity management.\nLead change management associated with new PMO processes.\nPartner with Product, Sales, and Support on systemic customer needs.\nEducation and/or Experience\nPrevious experience managing projects in a Professional Services or Customer Success Department to an external client base specifically within the insurance industry.\nPrevious experience as a project or customer success manager, with a background in insurance organizations.\n10-15 years in project management or customer Success.\nExperience working with implementation partners is a distinct advantage.\nExcellent negotiation, relationship building and executive communication skills.\nProblem-solving and risk mitigation ability.\nLeadership and coaching ability.\nComfortable presenting to customer stakeholders.\nExperience working cross-functionally with Sales, Product, and Support.\nExperience supporting mid-market or enterprise customers.\nBackground in SaaS, enterprise accounts, or technical products.\nTechnical Skills\nProject and program management expertise.\nExecutive communication.\nStrategic alignment & prioritization.\nOrganizational change management.\nStrong financial planning/forecasting.\nTeam leadership & coaching\nStrategic customer relationship management\nProject and program forecasting & planning\nAdvanced negotiation skills\nOperational excellence & process optimization\nLanguage Skills\nAbility to speak the English language proficiently, both verbally and in writing.\nTravel Requirements\nThis position requires up to 55% travel. International travel may be required.\nWork Environment\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEmployee works primarily in an office environment, within a well-ventilated area, and are exposed to moderate noise levels.\nMay be exposed and/or work with chemicals as listed in our MSDS book.\nOR\nEmployee works primarily in a home office environment.\nThe home office must be a well-defined work area, separate from normal domestic activity and complete with all essential technology including, but not limited to; separate phone, scanner, printer, computer, etc. as required in order to effectively perform their duties.\nWork Requirements\nCompliance with all relevant FINEOS Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.\nTravel and fieldwork, including international travel may be required. Therefore, employee must possess or be able to acquire a valid passport.\nMust be legally eligible to work in the country in which you are hired. \nSalary range - $140,000 - $165,000\nFINEOS is an equal opportunity employer. We are committed to a diverse workplace and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. 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