{"id":2500909,"url":"https://alion.io/job/finera-account-manager-russian-speaker","title":"Account Manager (Russian Speaker)","company":{"id":4430092,"name":"Finera","domain":"finera.com","url":"https://alion.io/company/finera-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":{"grade":"B","score":70,"open_postings":12,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-04-02T11:17:08Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-21T09:00:41Z","board_verified":true,"closed_at":null,"days_open":202,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":201},"description":"As an Account Manager at finera., you will take full ownership of a portfolio of merchants, ensuring they consistently gain value from our payment solutions. You will nurture long-term, trusted relationships, deeply understand each merchant’s operations, and deliver proactive guidance that drives performance, optimisation, and retention.\nThis role spans the full customer lifecycle, from supporting seamless onboarding through to ongoing growth and strategic development. By working closely with cross-functional teams, you will anticipate needs, resolve challenges, identify opportunities for expansion, and ensure every merchant receives a reliable, high-quality experience.\nResponsibilities\nStrategic Relationship Management\nAct as the primary point of contact for your assigned clients, building strong, strategic relationships with key stakeholders.\nDevelop a deep understanding of each client’s goals, challenges, and workflows to provide tailored support and actionable recommendations.\nOnboarding & Adoption\nSupport new clients through a smooth onboarding experience, ensuring they gain full value from our services.\nDeliver insightful performance analysis that enhances product adoption and drives greater engagement.\nCustomer Insight, Improvement & Innovation\nGather, interpret, and present customer feedback to identify opportunities for product and service improvements.\nCollaborate with internal teams to prioritise enhancements based on clients’ needs and market trends.\nRetention, Growth & Upselling\nMonitor customer health, anticipate risks, and implement proactive strategies to reduce churn.\nIdentify upsell opportunities that support both merchant growth and increased lifetime value.\nReporting & Data-Driven Strategy\nPrepare and present regular performance reports to merchants, leveraging data to inform strategy and continuously improve outcomes.\nUse insights to propose optimisation opportunities and strengthen clients’ performance.\nCross-Functional Collaboration\nWork closely with sales, onboarding, risk/compliance, finance, and support teams to deliver a cohesive client experience.\nAct as the internal advocate for your merchants, ensuring their needs are clearly communicated and prioritised.\nIssue Resolution & Merchant Advocacy\nManage and resolve complex issues with urgency and professionalism.\nEscalate matters appropriately while maintaining merchant confidence and trust.\nContent & Resource Development\nContribute feedback on educational materials, documentation, and support resources.\nSuggest improvements and assist with implementing updated content where required.\nAccount Management Strategy & Planning\nSupport the development and execution of the broader account management strategy, aligning with company objectives.\nCommunity Engagement\nStrengthen client relationships by fostering community involvement through group channels or organised events that encourage networking and shared learning.\nPerformance & KPI Ownership\nTrack and improve key account management metrics such as NPS, CSAT, retention, and portfolio growth.\nMarket & Competitor Awareness\nStay informed on industry developments, competitor movements, and emerging trends to proactively support merchant needs and maintain a competitive edge.\nRequirements\nBachelor’s degree in Business Administration, Marketing, Communications, or a related field.\nProven track record in a customer-facing role, ideally within the FinTech or technology sector, demonstrating an ability to develop relationships, understand customer needs, and drive value.\nExcellent communication and interpersonal skills, capable of engaging effectively with stakeholders at all levels.\nStrong analytical and strategic thinking skills, with the ability to use data to inform decisions and strategies.\nProficient in CRM and other customer success tools, with a preference for Salesforce experience.\nAbility to work independently in a dynamic, fast-paced environment.\nStrong organisational and project management skills, with the ability to manage multiple priorities simultaneously.\nEnglish and Russian speaker\nStrong proficiency in integrating AI tools into daily workflows to drive efficiency, quality, and innovation\nBenefits\nCompetitive salary package aligned with experience and market standards.\nMedical Insurance starting from day 1.\nAccess to training resources and development opportunities that support your professional growth.\nWell-stocked office with snacks, drinks, and refreshments available daily.\nA multinational organisation that promotes a strong, collaborative culture\nRegular team-building events and company activities that strengthen collaboration across teams.","description_format":"text","description_chars":4659,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Russian","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T05:49:28Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long 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