{"id":2922035,"url":"https://alion.io/job/finera-it-operations-engineer-mid-senior","title":"IT Operations Engineer (Mid-Senior)","company":{"id":4430092,"name":"finera.","domain":"finera.com","url":"https://alion.io/company/finera-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":{"grade":"B","score":70,"open_postings":12,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Limassol, Cyprus"],"countries":["CY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":82000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Drive","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"AWS","optional":true},{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"Copilot","optional":true},{"name":"GDPR","optional":true},{"name":"ISO 27001","optional":true},{"name":"ITIL","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"Okta","optional":true},{"name":"PCI DSS","optional":true}],"status":"live","first_seen_at":"2026-10-20T09:42:53Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T15:20:23Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"We are looking for an experienced IT Operations Engineer to join our IT team in Limassol, Cyprus. The role owns the day-to-day execution of IT operations at scale (onboarding and offboarding, endpoint configuration, ticket resolution and identity lifecycle workflows) and is the on-site owner of IT for the Limassol office. The role reports into the IT Operations Manager.This is a hands-on role for someone with 3 to 7 years of real-world IT operations exposure who is comfortable owning recurring operational workflows independently, takes full ownership of the local office IT environment, and is ready to take on broader responsibility as the team scales.\nResponsibilities\nOwn and resolve IT support tickets in Jira Service Management (JSM), including Tier 2 escalations, for Cyprus-based staff and remote colleagues\nOwn IT for the Limassol office end to end: on-site presence, office infrastructure, local vendors and the day-to-day IT needs of Cyprus-based staff\nExecute end-to-end onboarding and offboarding: account provisioning, MDM enrolment, access management, and asset assignment and recovery\nConfigure, deploy and maintain macOS endpoints via Kandji MDM, including profile assignment, software deployment and compliance enforcement\nAdminister Google Workspace at admin level: users, groups, OUs, shared drives, calendar resources and basic security settings\nSupport identity lifecycle workflows: SSO/SAML configurations, SCIM provisioning, group-based access and joiner-mover-leaver processes\nMaintain accurate IT asset inventory across all sites, including procurement coordination, hardware refresh cycles and decommissioning\nBuild and maintain operational documentation, SOPs and runbooks in Confluence and Google Drive\nContribute to scripting and automation (Bash, Python or similar) to reduce manual operational work\nSupport office infrastructure: meeting room AV, Wi-Fi troubleshooting, printers, peripherals, access control and cable management\nTake part in planned IT exercises or maintenance at weekends or outside business hours (for example office moves, migrations, DR tests), exceptionally and not on a recurring schedule\nCoordinate with vendors and service providers for hardware, software and support escalations\nRequirements\n 3 to 7 years of hands-on, real-world experience in IT operations, IT support or systems administration\nProven ability to take ownership of a local office IT environment with minimal supervision\nDemonstrable experience administering macOS endpoints in a corporate environment\nCurrently based in Limassol, Cyprus (no relocation offered)\nAvailability for occasional, pre-planned work outside business hours or at weekends, exceptional and not periodic\nFluent English, written and verbal\nRequired Skills & Competencies:\nHands-on experience with at least one enterprise MDM platform (Kandji, Jamf Pro, Intune or similar)\nWorking knowledge of Google Workspace administration (users, groups, OUs, security policies)\nFamiliarity with SSO/SAML and identity lifecycle concepts; configuration experience preferred\nExperience with a ticketing system at scale (Jira Service Management, Freshservice, Zendesk or equivalent)\nBasic scripting and automation skills (Bash, Python or PowerShell)\nSolid networking fundamentals: DNS, DHCP, VPN, Wi-Fi troubleshooting\nDocumentation discipline and a process-driven mindset\nNice-to-Have / Preferred:\nExperience with SCIM provisioning workflows (for example 1Password, Okta, Entra ID)\nExposure to AWS or another cloud platform for IT infrastructure services\nFamiliarity with biometric access control systems (BioStar 2 or similar)\nHands-on experience with network infrastructure (TP-Link Omada, Ubiquiti, Meraki)\nExposure to HiBob or similar HRIS platforms\nAwareness of compliance frameworks (PCI DSS, ISO 27001, GDPR)\nRelevant certifications: CompTIA A+, ITIL Foundation, ACMA, MD-102\nStrong AI tool fluency (Claude, ChatGPT, Copilot) applied to IT workflows\nBenefits\nCompetitive salary package aligned with experience and market standards.\nMedical Insurance starting from day 1.\nAccess to training resources and development opportunities that support your professional growth.\nWell-stocked office with snacks, drinks, and refreshments available daily.\nA multinational organisation that promotes a strong, collaborative culture\nRegular team-building events and company activities that strengthen collaboration across teams. \nEmployee Recognition Program celebrating our \"Employee of the Month\" with special perks.","description_format":"text","description_chars":4495,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Cyprus","iso":"CY","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Blockchain & Crypto","Financial Services","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-20T12:26:33Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":4,"expected_fill_days":36,"reasons":["conf:1","stale_co","urgency","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/finera-it-operations-engineer-mid-senior","json_url":"https://alion.io/job/finera-it-operations-engineer-mid-senior.json","meta":{"generated_at":"2026-10-25T17:11:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24614,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430092},"rest":"https://alion.io/mcp/rest/get_company?id=4430092"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffinera-it-operations-engineer-mid-senior"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffinera-it-operations-engineer-mid-senior"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffinera-it-operations-engineer-mid-senior"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/finera-it-operations-engineer-mid-senior\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffinera-it-operations-engineer-mid-senior"}]}