{"id":2500905,"url":"https://alion.io/job/finera-onboarding-specialist","title":"Onboarding Specialist","company":{"id":4430092,"name":"Finera","domain":"finera.com","url":"https://alion.io/company/finera-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":{"grade":"B","score":70,"open_postings":12,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T08:31:16Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T12:26:33Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":14},"description":"The Onboarding Specialist is responsible for managing the end-to-end onboarding process for new merchants and clients, from initial handover to successful go-live. Acting as the primary point of contact during onboarding, the role ensures a smooth client experience while coordinating with internal teams to meet operational, compliance, and business requirements.Responsibilities\nManage merchant onboarding activities from assignment through go-live.\nCommunicate with clients daily via email and other communication platforms.\nMonitor and coordinate the KYB/KYC process, including the collection and review of required documentation.\nFollow up with clients regarding outstanding documents, compliance requirements, and onboarding milestones.\nReview onboarding-related agreements and documentation, coordinating with the Legal team where required.\nMonitor the status, execution, and renewal of merchant agreements, licenses, and corporate documents.\nPerform website and URL checks to verify operational readiness and support risk assessment processes.\nTrack onboarding progress, monitor go-live timelines, and proactively follow up on pending actions.\nCoordinate onboarding requests with Compliance, Legal, Risk, Support,\nFinance, TechOps, Sales, and Account Management teams.\nParticipate in internal meetings and provide onboarding status updates.\nMaintain accurate onboarding records and ensure compliance with company policies and procedures.\nPerform other onboarding, operational, and client management tasks as required.\nRequirements\nStrong attention to detail\nmanage multiple tasks simultaneously\nStrong organizational and time-management skills\nBasic knowledge of payment processing\nAttention to detail and problem-solving abilities.\nExperience in onboarding, compliance, operations, fintech, payments, or a related field is an advantage.\nBenefits\nCompetitive salary package aligned with experience and market standards.\nMedical Insurance starting from day 1.\nAccess to training resources and development opportunities that support your professional growth.\nWell-stocked office with snacks, drinks, and refreshments available daily.\nA multinational organisation that promotes a strong, collaborative culture\nRegular team-building events and company activities that strengthen collaboration across teams. \nEmployee Recognition Program celebrating our \"Employee of the Month\" with special perks.","description_format":"text","description_chars":2400,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T05:49:28Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely 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