{"id":1201409,"url":"https://alion.io/job/fingerprint-customer-success-manager-emea","title":"Senior Customer Success Manager - EMEA","company":{"id":577,"name":"Fingerprint","domain":"fingerprint.com","url":"https://alion.io/company/fingerprint","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["DE","FR","AE","GB","AT","BE","BA","BG","HR","CY","CZ","DK","FI","HU","IE","IL","IT","KE","ME","NL","NG","NO","PL","RO","SA","RS","ZA","ES","SE","CH","TR","UA","AL","DZ","AD","AO","BH","BJ","BW","BF"],"hiring_countries_total":116,"salary":{"min":59000,"max":105000,"currency":"USD","period":"year","gross":null,"usd_annual":105000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apollo","optional":false},{"name":"Dropbox","optional":false},{"name":"Gradle","optional":false},{"name":"MinIO","optional":false},{"name":"Postman","optional":false},{"name":"Redis","optional":false},{"name":"Salesforce","optional":false},{"name":"Claude","optional":true},{"name":"Gemini","optional":true},{"name":"Google Workspace","optional":true},{"name":"Java","optional":true},{"name":"Slack","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-09-24T18:05:42Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-25T17:08:41Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Fingerprint empowers enterprises to detect and stop online fraud with the world’s most accurate device intelligence. We lead our industry with bleeding-edge identification capabilities and work on turning new ideas and discoveries in the fraud detection space into reality. Our customers range from innovative startups to leading enterprise companies, including Plaid, Dropbox, and Booking.com. \nFingerprint is a globally dispersed, 100% remote company. We were named on on the 2026 Forbes Best Startup Employers list and ranked #803 on the 2026 Inc. 5000 list of America’s fastest-growing private companies. \nWe have raised $77M and are backed by Craft Ventures (Tesla,Facebook, Airbnb), Nexus Venture Partners ( Postman, Apollo.io, MinIO, Druva) and Uncorrelated Ventures ( Redis,Rollbar, Gradle).\nLocation Preference: Remote, anywhere in the EMEA region\nAbout The Role:\nThe Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering our customers to achieve their goals. The Senior Customer Success Manager acts as a trusted advisor for a variety of customers who represent various industries. You will support them on their journey to successfully onboard, increase user adoption and ultimately ensure a positive renewal outcome.\nResponsibilities:\nLead the transition from contract signature to implementation through to go-live\nProactively manage a portfolio of clients, ensuring value realization and satisfaction with the product is achieved\nConduct regular meetings including integration reviews, quarterly business review, and onsite meetings with clients to make recommendations and highlight successes\nWork closely with Customer Success Engineer, a support team, and product managers to resolve implementation issues, bugs, and feature requests\nInitiate conversations to uncover additional uses for Fingerprint as upsell and cross-sell motions\nActively monitor the health of your client portfolio, identifying risks and managing escalations\nDrive renewals with executive level stakeholders, day-to-day contacts, and procurement teams\nCreate and execute a success plan to achieve 120% NRR and 90% GRR within your book of business\nMaintain up to date records in Salesforce and Planhat, providing feedback to help the CS team processes scale\nTravel may be required\nQualifications:\n6-10 years experience in a Mid-Market/Enterprise Customer Success Manager role\nB2B SaaS, tech, and/or cybersecurity industry experience highly preferred\nExperience handling the full customer journey from onboarding to renewals; cross-sell and upsell experience is a huge plus!\nExperience working in a Customer Success Platform (ie. Gainsight, Planhat, etc.), Zendesk, and Salesforce preferred \nComfortable operating in a fully remote, async-first environment\nProficiency utilizing AI to increase efficiency of day to day tasks (ideally Claude and Gemini)\nRole requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.\nBalances proactive and reactive customer needs; effectively prioritizing internal and external tasks \nEffective at leading and facilitating meetings with attendees ranging from technical contacts to executive stakeholders\nStrong communication skills; you pride yourself on being personable, concise and compelling communicator - in writing, in conversation, and in front of an audience\nEmpathy, diplomacy, and poise under pressure when working through customer concerns\nPut team above yourself - elevating the group's performance through proactive collaboration and knowledge-sharing\nCompensation & Transparency\nAt Fingerprint, we believe in pay transparency - it's part of how we operate as a distributed, remote-first team. Salaries are based on function, level, and geographic location, benchmarked against similar stage growth companies. \nBecause this role is open across the EMEA region and can be based anywhere our team members work from, the salary range reflects that geographic breadth: $59,000 - $105,000 (OTE $71,000 - $126,000).\nSome example salaries for specific locations are below:\nSlovenia: $59,000 - $68,000 (OTE $71,000 - $82,000)\nUnited Kingdom: $91,000 - $105,000 (OTE $109,000 - $126,000)\nFinal offer amounts are determined by multiple factors, including the successful candidate's location, experience, and expertise, and may vary from the amounts listed above.\nDue to regulatory and security reasons, there’s a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location.\nWe are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.\nIf you are applying as a resident of California, please read our CCPA notice here.\nIf you are applying as a resident of the EU, please read our GDPR notice here.\n**We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. 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