{"id":1749695,"url":"https://alion.io/job/finlays-customer-service-coordinator","title":"Customer Service Coordinator","company":{"id":2211607,"name":"Finlays","domain":"finlays.net","url":"https://alion.io/company/finlays","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cranston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":10823},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-28T17:33:00Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-10-26T00:31:19Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"About Us:\nFinlays Solutions is a leading partner to the B2B beverage manufacturing industry, recognized for its deep expertise, strong industry relationships, and commitment to innovation. The company plays a central role in supporting beverage brands, flavor houses, private label partners, and manufacturers through high-quality products, technical capabilities, and collaborative problem-solving. With a strong presence in the ready-to-drink beverage market, Finlays Solutions focuses on identifying emerging opportunities, expanding into new market spaces, and delivering solutions that meet evolving customer and consumer needs.\nFinlays Solutions operates with a strong commitment to its mission, values, ethics, and long-term goals, ensuring that every initiative reflects the company’s dedication to integrity, partnership, and sustainable success.\nJob Summary:\nThe Key Account Manager will provide customer service duties and order transactional efforts for the organization. The Key Account Customer Service Manager will act as the first point of contact to the purchasing arm of our distribution customer base and will be responsible for all day-to-day purchase order transactional processes.\n Essential Duties and Responsibilities:\nManage the sales order process all the way through to order delivery, adhering to agreed turn-around times and processes working with the internal team and customer to ensure satisfactory completion of orders.\n\nObtain transaction information required from our customers to process an order.\n\nVerify and validate all transactional data such as item description, pricing, and shipping location in order to check for accuracy of the order.\n\nUnderstanding various customer profiles such as pricing structure, contracts, marketing structure and order patterns.\n\nResponsible for customer related tasks within the allocated customer portfolio and other assignments as requested by Team Lead. Monitor, build, and maintain accurate customer profiles in the ERP System.\n\nResolve internal & external administrative inquiries relating to the order transaction process. Involves support & execution of freight and customer claims.\n\nWork with interdepartmental team(s) across the organization to ensure accuracy of the transactional data in the ERP system.\n\nEstablish and maintain key client relationships with distribution buyer/procurement contacts in order to facilitate improved administration and customer satisfaction.\n\nCommunication with outside sales team, internal KAM-Sales, and customers for issues relating to the order transaction process.\n\nUnderstanding and providing appropriate supply chain and logistic solutions to both external customers and internal teams relating to the order transaction process.\n\nAnalyze sales data and purchase order outlier reporting to help facilitate sound decision-making and consistent communication to supply chain and planning teams.\n\nTo display strong process and system knowledge to independently resolve difficult requests and escalations.\n\nManagement of open order reporting to ensure all customer purchase orders have a scheduled pick-up or delivery time and adhere to our company terms and conditions.\n\nManage accuracy of final billing to the customer on a timely basis and close out the order.\n\nExecution of clearly defined objectives and goals as outlined with the KAM Team Leads\n\n Qualifications & Requirements:\nFour-year degree or equivalent work experience\n\nStrong personal and professional ethics\n\nExcellent communication skills (oral and written)\n\nStrong leadership skills, independent thinking, strong organizational and planning abilities and excellent analytical and problem solving skills are essential\n\nMust be detailed oriented\n\nTime Management and multitasking capabilities\n\nAbility to produce written technical documents with clearly organized thoughts\n\nStrong knowledge of Microsoft Suite (Office, Excel)\n\nPhysical Demands\nWillingness to work additional hours, and tailor schedule appropriately, to support team goals and meet deadlines\n\nMust possess adequate vision, hearing, and verbal communication skills to meet essential job performance and safety standards\n\n Quality Statement:\nOur Quality and Food Safety Management strategy is anchored by our food safety and quality culture and a two-pronged approach to “be the best” as we produce “only the best”. Every employee has a role to play in this strategy as outlined by the following:\n\nFollow Good Manufacturing Practices (GMP’s), allergen control, food defense, HACCP, SQF, and regulatory requirements so that we make consistently safe, quality products.\n\nEnsure the presence of visitors, contractors, and customers are documented on each visit in and out of the facility to maintain good manufacturing practices, allergen controls, food defense/food security and HACCP controls.\n\nReport all food safety and quality issues to management immediately.\n\nPartner with colleagues across all functions to share knowledge, skills, and information regarding quality and food safety.\n\nAdhere to all health and safety work practices.\n\nExhibit an understanding of quality and food safety standards and be able to speak about the Finlays quality and food safety system and your role in it.\n\nHandle customer complaints in a timely and professional manner so that the customer is put first, always.\n\nParticipate fully in Finlays programs that drive continuous improvement methodologies.\n\nAny employee in doubt as to the role they play in the Finlays quality and food safety management system must reach out to the site Quality Manager or VP of Quality.\n Equal Opportunity Statement:\nFinlays Solutions is an equal employment opportunity employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Finlays employs individuals that are 18 years of age or older.\nThis position is not eligible for Visa Sponsorship.","description_format":"text","description_chars":6195,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T08:01:08Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.439,"p_room":0.35,"age_days":57,"expected_fill_days":26,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/finlays-customer-service-coordinator","json_url":"https://alion.io/job/finlays-customer-service-coordinator.json","meta":{"generated_at":"2026-10-26T02:57:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3941,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2211607},"rest":"https://alion.io/mcp/rest/get_company?id=2211607"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffinlays-customer-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffinlays-customer-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffinlays-customer-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/finlays-customer-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffinlays-customer-service-coordinator"}]}