{"id":2260758,"url":"https://alion.io/job/finmo-network-operations-manager","title":"Network Operations Manager","company":{"id":175104,"name":"Finmo","domain":"finmo.net","url":"https://alion.io/company/finmo","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Incident Management","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-10-11T05:11:40Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T12:28:03Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Us\nFinmo is a next-generation Treasury Operating System that enables CFOs to see their financial operations in real time and forecast what's coming next. It unifies payments, cash and liquidity management, FX risk management, and financial reporting into a single intelligent platform, transforming fragmented data into connected, actionable intelligence.\nFinmo is backed by leading fintech investors. Our oversubscribed US$18.5M Series A was co-led by PayPal Ventures and Quona Capital, with participation from Citi Ventures, bringing total funding to US$27M. We are also recognised by respected industry institutions, including:\nCB Insights Fintech 100 (2025) - named among the 100 most promising private fintech companies\nForbes Asia 100 to Watch (2025)\nGrand Award - Cross-Border Fintech Unicorn Potential (2026) by Asia FinTech Alliance\nFinTech of the Year (2026) by Asia FinTech Awards\nFounded in 2021, Finmo is headquartered in Singapore, with additional offices in Australia, Malaysia, and India, and plans for further global expansion. We are committed to upholding core values such as curiosity, integrity, attitude and customer-centricity. We foster a culture that encourages thoughtful risk-taking and problem-solving, aiming to balance perfection with timely execution\nFor more information, please visit our website at www.finmo.net\nAbout the role\nThe Network Operations Manager keeps Finmo's network of banks and PSPs reliable, well governed and cost efficient. Every client payment, collection and FX conversion we process runs through one of these partners. You will own the operational life of each partner from bringing it on, keeping it healthy, holding it to its commitments, and retiring it cleanly when it no longer fits. You will sit between our partners and Finmo's Product, Engineering, Compliance, Treasury, Finance, Support and Commercial teams. Your job is to see problems early, take a data-driven approach to solutions, get the right people moving, and follow through until the problem is fixed.\nWhat you'll Own\nPartner onboarding, integration, migration and offboarding\nLead new Partner onboarding from first due diligence request to go-live, including preparing the EDD response pack and coordinating every internal team involved accurately and on time.\nRun Partner migrations, deprecations and offboarding. Ensure smooth client flows without disruption.\nMaintain Finmo's library of corporate documents (constitutional documents, licences, policies, financials, ownership and org charts) so partner onboarding and review requests can be answered quickly and consistently.\nOwn recurring RFI, EDD and re-KYB cycles with banks and PSPs, including MSB questionnaires and Partner migration exercises.\nDrive Partner integrations that need heavy coordination across Product, Engineering, Compliance, Treasury and the partner.\nSet the plan, owners and milestones from onboarding to go-live, remove blockers, and keep stakeholders informed.\nIncident management and transaction escalations\nCoordinate live outage response with the Partner and Finmo's internal support teams.\nAssess internal and client impact quickly and drive near-term workarounds, such as rerouting flows, coordinating closely with internal teams.\nOwn transaction escalations and investigations with partners, including delayed, returned, rejected or untraced payments.\nLead post-mortems, agree root causes with the partner, and track long-term fixes until they are closed.\nPartner health review, performance tracking and SLA governance\nTrack Partner performance against agreed SLAs, log every breach, and run governance and enforcement with the partner.\nAnalyse large volumes of transaction and operational data to find risks, bottlenecks and performance gaps and build early-warning alerts that flag problems two steps ahead.\nCompile and share Partner uptime, downtime, settlement timeliness, risk appetite changes and KYB/KYC requirement changes.\nKeep a downtime log with root cause and merchant impact for every event.\nProduce recurring reporting independently, from data extraction to a published output that is actionable.\nWhat you'll bring\nBased in Kuala Lumpur with the right to work in Malaysia.\n3 - 5+ years in payment operations, banking operations, partner or vendor management, or a similar role at any financial institutions\nHands-on understanding of how banks and PSPs work as partners: onboarding and due diligence, settlement, cut-offs, limits and payment routing.\nDirect experience preparing EDD packs, KYB documentation or partner RFI responses.\nStrong data skills to turn raw data into a clear case for action.\nCalm, structured incident handling under pressure.\nConfidence holding partners and internal teams to account, and influencing without direct authority.\nAn ownership mindset and real care for controls, documentation and operational resilience.\nNice to have\nWorking knowledge of global and local payment rails, such as SWIFT, SEPA, Faster Payments, ACH and APAC real-time schemes.\nExperience with MSB questionnaires, correspondent banking due diligence or regulatory RFIs.\nExperience running quarterly business reviews or service reviews with banks or strategic B2B partners.\nBackground in SLA management, fee reconciliation or cost recovery.\nOur Commitment to Fairness\nFinmo is an inclusive, people-first workplace that values merit and performance. We are committed to providing equal opportunities for all and to fostering a work environment free from discrimination. We evaluate all candidates on the basis of merit, performance, and role fit without regard to age, race, gender, religion, marital status, disability, or any other characteristic unrelated to job performance. We provide a supportive environment where our people can grow, contribute meaningfully, and thrive. All hiring decisions are made in accordance with applicable employment and fair employment laws in the country of hire.\nNote: Submissions by recruitment agencies will not be accepted. Only shortlisted candidates will be contacted.\nThank you for your interest in pursuing a career with Finmo!","description_format":"text","description_chars":6097,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Malaysia","iso":"MY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Currency Exchange & FX Payments"],"lifecycle":[{"event":"open","at":"2026-10-11T05:11:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":33,"reasons":["conf:1","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/finmo-network-operations-manager","json_url":"https://alion.io/job/finmo-network-operations-manager.json","meta":{"generated_at":"2026-10-12T15:56:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25254,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":175104},"rest":"https://alion.io/mcp/rest/get_company?id=175104"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffinmo-network-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffinmo-network-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffinmo-network-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/finmo-network-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffinmo-network-operations-manager"}]}