{"id":2926886,"url":"https://alion.io/job/finn-app-customer-service-agent","title":"Customer Service Agent","company":{"id":4417622,"name":"FINN App","domain":"finn-app.com","url":"https://alion.io/company/finn-app","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand","Thailand"],"countries":["TH"],"hiring_countries":["TH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T10:55:19Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T09:47:09Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Fully remote · Full-time · Hourly pay with minimum hours guaranteed · Reports to Customer Service Team Lead \nAbout FINN\nFINN is a fintech company building simple and transparent products that improve financial well-being for employees. Our core offering gives people access to wages they have already earned, alongside tools to help them manage money better, build savings, access insurance, earn additional income, and use fairer financial services.\nFounded in 2022, FINN is the largest player in the early wage access space in Southeast Asia and is expanding rapidly into new markets globally. We are looking for ambitious builders who take ownership, move fast, and want to shape products that create meaningful impact in people’s lives.\n\nAbout The role\nAs our Customer Service Agent, you will be instrumental in keeping the high customer satisfaction rates at FINN. You will work closely with the rest of our customer service team, while resolving customers.\n\nKey Responsibilities:\nAnswer customers through phone and tickets from LINE / Facebook / Email on a daily basis.\nResolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.\nShare with the management on recurrent issues to find a long-term solution and avoid those issues from happening again.\nDo follow-up calls to customers.\n\nWe're looking for\nA dynamic and driven individual with:\nMinimum 3 years of experience in Customer Service (Thai and English speaking)\nHas strong communication skills.\nHas high motivation and absolute reliability.\nHas a can-do attitude.\nHas strong attention to detail.\nGood analytical thinking skill\nBe good at handling customer complaints and have the ability to work under pressure.\n\nWork Environtment\nTeam Structure: You will primarily collaborate with the Customer Service team, your team lead and our customers.\n Work Schedule: Our Customer Service team is working on a rotational shift pattern, where all of the team members will rotate between early and later shifts.5 days per week (which fall on Monday - Sunday)\nDuring 6am - 9pm Thailand time (7:00 - 14:00 and 14:00 - 21:00)\n\nWhy join FINN\nFully remote: work from anywhere.\nShifts that work for you: 7-hour shifts, a rota planned weeks ahead.\nRewarding pay: Competitive salary\nRoom to grow: A clear path to Senior Agent, QA/Trainer or Team Lead as we expand across markets.","description_format":"text","description_chars":2481,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Thailand","iso":"TH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces","Corporate Training","Public Administration & Local Government"],"lifecycle":[{"event":"open","at":"2026-10-20T13:43:44Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:2","urgency","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/finn-app-customer-service-agent","json_url":"https://alion.io/job/finn-app-customer-service-agent.json","meta":{"generated_at":"2026-10-22T13:20:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12488,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417622},"rest":"https://alion.io/mcp/rest/get_company?id=4417622"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffinn-app-customer-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffinn-app-customer-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffinn-app-customer-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/finn-app-customer-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffinn-app-customer-service-agent"}]}