{"id":2812806,"url":"https://alion.io/job/finnovation-intern-customer-support","title":"Intern - Customer Support","company":{"id":4446443,"name":"Finnovation","domain":"cal.lk","url":"https://alion.io/company/finnovation-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-18T10:15:20Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-23T09:50:44Z","board_verified":false,"closed_at":"2026-10-23T09:50:44Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Are you passionate about capital markets and eager to build a career in financial services? Join us as a Customer Support Intern and gain hands-on exposure to a wide array of financial products including Treasury Account openings to invest in government bonds and bills, Unit Trusts and available investment opportunities and funds, Stock Broking opportunities for prospective investors.\nThis internship offers a unique opportunity to interact directly with clients, understand their financial needs, and support them through various investment processes. Youll work closely with internal teams and gain practical experience in client servicing, application processing, and financial product operationsall within a dynamic capital markets environment.\nKey Responsibilities:\nHandle inbound and outbound client queries across multiple financial products.\nRespond to client emails promptly and professionally.\nAssist walk-in clients with investment-related inquiries and documentation.\nAccept and verify manual applications and supporting documents.\nWitness DRP issuance and support clients through onboarding processes.\nScreen applications for accuracy and completeness.\nCoordinate with Operations for unit creation, bank transfer confirmations, and other service-related tasks.\nMaintain detailed records of client interactions and application statuses.\nDemonstrate flexibility and adaptability during peak business periods.\nWhat Youll Learn:\nFundamentals of Treasury Instruments (Government Bonds & Treasury Bills)\nOperations and client servicing in Unit Trusts\nPersonalized investment solutions\nExposure to Stock Broking and equity market transactions\nEnd-to-end client onboarding and support processes in capital markets\nCandidate Profile:\nFollowing a Bachelors Degree/ Higher National Diploma in Business Administration, Business Management & Finance or following a professional qualification such as CIMA, ACCA & CIM. \nStrong interest in capital markets and financial services.\nExcellent communication and interpersonal skills.\nDetail-oriented with strong organizational abilities.\nProficient in MS Office and email communication.\nEager to learn and grow in a fast-paced financial environment.","description_format":"text","description_chars":2196,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-18T10:15:20Z"},{"event":"close","at":"2026-10-23T09:50:44Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/finnovation-intern-customer-support","json_url":"https://alion.io/job/finnovation-intern-customer-support.json","meta":{"generated_at":"2026-10-24T21:39:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31822,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4446443},"rest":"https://alion.io/mcp/rest/get_company?id=4446443"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffinnovation-intern-customer-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffinnovation-intern-customer-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffinnovation-intern-customer-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/finnovation-intern-customer-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffinnovation-intern-customer-support"}]}