{"id":1082274,"url":"https://alion.io/job/finnplay-integration-support-engineer","title":"Integration Support Engineer","company":{"id":691121,"name":"Finnplay","domain":"finnplay.com","url":"https://alion.io/company/finnplay","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Espoo, Finland"],"countries":["FI"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3000,"max":3450,"currency":"EUR","period":"month","gross":true,"usd_annual":47580},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Kibana","optional":false},{"name":"MySQL","optional":false},{"name":"Postman","optional":false}],"status":"live","first_seen_at":"2025-01-03T13:18:16Z","employer_posted_date":"2025-01-03","last_verified_at":"2026-10-17T23:01:47Z","board_verified":true,"closed_at":null,"days_open":652,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":651},"description":"FINNPLAY Technologies Oy is a Finnish software development company specialized in applications for the iGaming industry. We have been over 15 years in the market and are recognised as one of the leading platform technology providers. Our customers include some of the top online casino operators in regulated markets in Europe and elsewhere around the world. Our technology and services provide the technical framework on which iGaming operators build their successful businesses. The industry is dynamic and fast growing, especially as more jurisdictions legalize iGaming and provide a regulatory process for online gambling. Finnplay is also strongly committed to helping players enjoy the iGaming experience safely using technology to provide a safer and more responsible online gambling environment. Our team consists of over 170 talented professionals in four offices, with headquarters in Espoo. We offer a flexible working environment and plenty of opportunities for career growth. Our company is also a part of Entain Group PLC - one of the largest businesses in the industry - stock-listed in London and employing over 30,000 people around the world. So our employees get the benefit of being part of a large international network of like-minded professionals. Learn more about Finnplay and our team at http://www.finnplay.com. Here you can learn more about our platform: https://www.finnplay.com/titan-platform.\nNow we are looking for an experienced Integration Support Engineer to join our integration support team in Espoo, Finland. The integration support team is one of our main points of contact for our customers. Excellent communication skills and a desire to help our customers is vital in this role. You will work closely with various internal stakeholders, such as software developers, business controllers, risk & compliance officers, and account managers to achieve a common goal. We work in a hybrid model and hope you can join us at the office twice a week. The salary for this role will be 3000-3450€/month gross.\nYOUR JOB IN A NUTSHELL:\nResolve game/payment-related inquiries from our customers and internal stakeholders\n\nSupport stage and production site release\n\nSupport roll-out of product and new site launches\n\nCollaborate closely with Game Providers and Payment Service Providers in different verticals\n\nManage back-office configurations\n\nProvide a high standard of client service, and ensure the client’s technical and set up issues are resolved to their satisfaction\n\nEscalate any issues to the immediate manager in a timely manner\n\nIN ORDER TO SUCCEED IN THIS ROLE, THESE ARE SOME OF MUST-HAVES:\nMS or BS degree in computer science or information technology\n\nAt least 3 years of experience working as a Technical Support Engineer or similar role\n\nExcellent problem-solving skills\n\nAble to manage multiple projects and tasks\n\nMotivated self-starter with a passion to drive results, strong ownership, and accountability\n\nKnowledge of Jira/Postman/Kibana/mySQL\n\nTO TRULY EXCEL IN THE ROLE, THESE ARE SOME OF THE NICE-TO-HAVES:\nKnowledge of games/payments or the iGaming industry\n\nExperience working with KYC/AML providers and understanding of third-party integrations\n\nWHY FINNPLAY?\nFinnplay offers a very international work environment being the leading provider of platform technology in the Nordics. This is a great opportunity to take part in the development of a growth- and innovation-driven company and build its future. Our work culture is easy-going with low hierarchy and we want that everyone’s voice is heard.\nFinnplay provides a comprehensive package of employee benefits:\nOpportunity for career development & dedicated budget for your training and development\n\nEpassi lunch & flex benefits\n\nOccupational Healthcare\n\nAn extra day off on your birthday\n\nDedicated days off for your physical and mental health\n\nAdditional vacation days depending on the length of employment\n\nWellness and team-building events\n\nAnnual company performance bonus\n\nPaid online consultations with certified therapists\n\nOpportunity to book a workcation apartment in Spain or Latvia\n\n2 Corporate Social Responsibility -days in a year\n\nFree use of the gym in the office building\n\nWhat will happen next, and how does the recruitment process look like at Finnplay?\nOur recruitment partner will be in touch with you\n\n1st meeting with Finnplay's recruiter\n\n2nd meeting with Finnplay’s Integration Support Manager and another team member\n\nAssignment\n\nReference check\n\nOffer","description_format":"text","description_chars":4485,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Finland","iso":"FI","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","Mobile Games","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-09-21T02:20:13Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.118,"p_room":0.28,"age_days":651,"expected_fill_days":18,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":47580,"is_top_pay":false},"html_url":"https://alion.io/job/finnplay-integration-support-engineer","json_url":"https://alion.io/job/finnplay-integration-support-engineer.json","meta":{"generated_at":"2026-10-18T00:25:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":786,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":691121},"rest":"https://alion.io/mcp/rest/get_company?id=691121"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffinnplay-integration-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffinnplay-integration-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffinnplay-integration-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/finnplay-integration-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffinnplay-integration-support-engineer"}]}