IT Operations Engineering

We're looking for a proactive, automation-minded IT Operations Engineer to help us shift from a traditional reactive Service Desk to a high-efficiency IT Operations model! In this role, you’ll help keep our tech infrastructure stable, secure, and automated so our team can move fast and scale effectively.

You'll play a key part in creating a smooth, hassle-free IT experience for everyone across the company balancing day-to-day systems administration and user support with building smart automations that boost our overall efficiency and security.

What you'll be doing

• Identity, Access and System Administration
• Identity & Access Management (IAM): Administer and maintain the core Identity Provider (JumpCloud), ensuring seamless Single Sign-On (SSO) and access governance across all corporate applications.
• Provisioning & Lifecycle: Manage the complete employee IT lifecycle, including automated onboarding (account creation, equipment setup) and offboarding (data archival, access revocation) for employees through JumpCloud, Google Workspace, Torii.
• Application Administration: Perform full backend management of critical internal platforms, including the Atlassian Suite (Jira, Confluence), Slack, and Notion.
• Jira Cloud Administration: Implement and optimize the IT Service Management (ITSM) system, including creating projects, configuring complex workflows, developing request types, and building automations to streamline internal processes.
• Endpoint Management and Security
• Unified Endpoint Management (UEM): Implement, configure, and maintain device policies across all corporate endpoints (Windows, macOS) using JumpCloud.
• Software Deployment: Install, update, and remotely deploy software across the user base, utilizing automation and scripting to minimize manual intervention.
• Security & Compliance: Actively support security initiatives, enforcing "Least Privilege" principles and assisting with audit readiness and compliance efforts (DORA, ISO 27001, SOC2).
• Access Governance: Utilize tools like Torii to monitor SaaS application usage and access risks, ensuring compliance with established security policies.
• IT Operations and Infrastructure
• High-Value Support: Serve as the escalation point for technical issues, performing deep-dive troubleshooting for hardware, software, network connectivity, and application problems.
• Asset Management & Logistics: Own the process for IT equipment procurement, inventory tracking, and hardware logistics, ensuring accurate asset records and efficient allocation.
• Proactive Improvement: Identify ticket trends and root causes, collaborating with other teams to develop solutions and automations that eliminate recurring incidents ("Automation First" mentality).

Who you are:

• 5+ years of experience in an IT Support or Systems Administration role.
• Expertise in administering and troubleshooting Windows and macOS.
• Strong practical experience managing Identity and Access Management (IAM) using JumpCloud or a similar Identity Provider for SSO, SCIM, and policy enforcement.
• Hands-on experience configuring and managing endpoints via MDM (JumpCloud MDM, Intune, Jamf).
• Experience administering Google Workspace or Microsoft 365.
• Familiarity with ITSM platforms (preferably Jira Service Management).
• Fluent English communication skills (written and spoken).

Nice to Have:

• Experience with scripting to automate IT administration tasks.
• Familiarity with security and compliance frameworks (ISO 27001, DORA, SOC2).
• Experience working with SaaS governance tools (like Torii).
• Prior experience in a high-growth, modern infrastructure environment.