Junior Account Manager (French speaker) - Remote

About the Role

As an Account Manager, you’ll own a book your own portfolio of high value customers (around 1000+ clients) across European markets. This isn’t a passive support role. We want someone who treats their portfolio like a sales territory - building best in class relationships and working with their clients to maximise the value of their Finom account.

This person will prioritise outreach with our data triggers for those customers who need attention.

You’ll be measured on what matters: keeping your portfolio in a positive growth state, making customer churn a non starter, and impacting business growth.

This position is critical to Finoms expansion across our Revenue Function and the team is overseen by the Chief Revenue Officer. If you are a hungry, self motivated individual, who is looking for a role they can grow and make their own - this is your seat.

Important -hiring is only possible if you are resident in one of these countries: Spain, Poland, Cyprus, Portugal, Hungary, Greece, Serbia, Turkey, Bulgaria & eastern EU.

Responsibilities

• Actively managing and engaging the portfolio through a multi channel communication strategy
• Building strong relationships with decision-makers and becoming a trusted point of contact for clients.
• Driving revenue growt, retention and product adoption across Finom’s product suite.
• Identifying and executing upsell, cross-sell and referral opportunities and avoid churn
• Using account data, usage signals and portfolio trends to prioritise outreach and identify opportunities or risks
• Monitoring account health and proactively intervening with at-risk clients to prevent churn.
• Maintaining accurate Salesforce pipeline, activity and account tracking
• Using Modjo/AI tools call intelligence to continuously improve performance and share best practices with the team.
• Supporting clients throughout all lifecycle stages
• Following relevant AML, transaction-monitoring and internal processes.

Requirements

• Minimum 1-2 years in a Sales, Account Management, Customer Success position in B2B SaaS or Fintech
• Strong communication skills - you know how to open a conversation and create urgency without being pushy and put the customer first
• Commercially focused - you think in terms of revenue per account, expansion potential, balancing customer satisfaction with business goals
• You use data to make decisions - whether that's spotting a usage drop before it becomes a churn risk or identifying the right moment to have a plan upgrade conversation
• Comfortable working in a fast-moving environment where the playbook is still being written in places
• French Native (or almost) and perfect fluency in English
• Prior experience with Salesforce or similar tools is a benefit

What we offer

• Full remote from one of the following countries:
• Spain, Poland, Cyprus, Portugal, Hungary, Greece, Serbia, Turkey, Bulgaria & eastern EU
• Base salary from 24.000 EUR to 36.000 EUR gross per year, based on experience
• Annual bonus based on targets achieved - up to 12K x year
• Stock Options
• Work & Swim from Cyprus