{"id":3992199,"url":"https://alion.io/job/finout-technical-support-engineer","title":"Technical Support Engineer","company":{"id":177998,"name":"Finout","domain":"finout.io","url":"https://alion.io/company/finout","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":66,"open_postings":14,"ghost_share":0.571,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Wiz","optional":false}],"status":"live","first_seen_at":"2026-11-09T22:30:43Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T23:51:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Cloud is now one of the biggest business expenses and one of the hardest to manage.\nAt Finout, we’re not just shedding light on spend-we’re giving companies the power to make smarter, faster, and more strategic decisions about the cloud.\nWe’re trusted by brands like The New York Times, Wiz, Elastic, SiriusXM, and Lyft, and backed by top-tier investors with over $85M raised. In just 4 years, we’ve grown to 100+ people across Tel Aviv and New York-and we’re just getting started.\nIf you’re looking to build something big, solve real problems, and grow fast -we’d love to meet you.\nAbout the Role\nWe are looking for a Technical Customer Support Engineer who will be responsible for supporting Finout’s US customer base regarding their technical inquiries with the platform. This role partners closely with our R&D, Product, and Customer Success teams to ensure customer satisfaction and resolution of their inquiries. It also requires a high level of ownership to ensure the customer inquiries are thoroughly understood and ultimately, resolved. This is a unique opportunity to join a quickly accelerating startup and make an outsized impact to the trajectory of the company.\nWe offer a competitive salary. The salary range will be around $100,000 - $140,000, annually.\nWhat you’ll do:\nSupport customers Monday through Friday in standard Eastern time zone business hours.\n\nFirst line of defence for triage and customer technical inquiries\n\nPrimary liaison for technical customer inquiries. Responsibility spans from initial response time through to resolution.\n\nDay to day activities can look like first response to Enterprise customers, triage across the customer base, further investigation and resource requests from various departments, managing escalations, and documentation both internally & externally. There is also an area of opportunity in this role to identify possible methods for improving Support in both the technical and the service layers.\n\nDevelop a deep understanding of the Finout platform to provide efficient end-to-end support solutions.\n\nUtilize the platform’s various backend mechanisms, processes, and data structure in order to provide support on complex backend capabilities.\n\nCollaborate with Product, Customer Success, and R&D teams to address recurring issues and enhance support services.\n\nCreate and maintain internal documentation on platform functionalities and processes.\n\nBegin customer support promptly during Eastern business hours, Monday to Friday.\n\nWhat We’re Looking For:\nAt least 3-4 years of experience as a Tier-2 or Senior Technical Support Engineer for a technical SaaS product, cloud-based solution, or IT tooling solutions.\n\nExperience working in a fast-paced growth-mode startup environment.\n\nExperience with SQL, including accessing and querying databases, manipulating data via advanced queries, and extensive knowledge of relational database structure.\n\nExperience with at least two of the major cloud providers (AWS, GCP, and Azure).\n\nExperience working with internal and external APIs (REST).\n\nAbility to work independently while still communicating with the wider group regarding wider issues.\n\nHuge plus, but not required:\nExperience scaling Support processes and methodologies.\n\nExperience working in monitoring or cloud cost management segments.\n\nOur Values\nWe're a hybrid company with a big vision and a startup soul. If you’re excited to help shape the future of cloud infrastructure and join a team that cares deeply about what (and how) we build-we’d love to meet you.","description_format":"text","description_chars":3534,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Cost & Multi-Cloud Management"],"lifecycle":[{"event":"open","at":"2026-11-09T23:51:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:0","win:early"],"computed_at":"2026-11-10T00:44:20Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/finout-technical-support-engineer","json_url":"https://alion.io/job/finout-technical-support-engineer.json","meta":{"generated_at":"2026-11-10T00:44:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1566,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177998},"rest":"https://alion.io/mcp/rest/get_company?id=177998"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffinout-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffinout-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffinout-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/finout-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffinout-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3992199}},{"tool":"search_jobs","arguments":{"company":"finout.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3992199},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}