{"id":1907973,"url":"https://alion.io/job/fintech-client-support-specialist","title":"Client Support Specialist","company":{"id":1270,"name":"Fintech","domain":"fintech.com","url":"https://alion.io/company/fintech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":994},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-05T12:21:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-12T03:12:45Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Join Fintech in Tampa, Florida as a Client Support Specialist!\nThe Client Support Specialist position encompasses a unique combination of client support, problem-solving, financial operations support, technical assistance, and other functions key to our company’s philosophy of providing excellent client service. The Client Support Specialist serves as the primary client contact and proactively manages client relationships by ensuring clients understand and utilize the full array of products and services provided by Fintech.\nEssential Functions:\nEnsure all client calls and email requests are responded to appropriately and on a timely basis\nTimely processing of manual invoicing and bank account changes per department standards\nProcess all monetary and non-monetary returns submitted by our processing banks which include client communication, tracking, and follow-up.\nMaintain knowledge of Fintech policies, products, services, and internal procedures\nEducate clients on the Fintech website and processes\nFormulate recommendations for system enhancements and process improvements to increase efficiencies with client support department and client end-user experience.\nAssist with updating SOPs and creating training documentation for internal and external use\nKeep management apprised of critical client situations\nPromote positive interactions with all Fintech business units\nEnsure positive client experience through high quality service both written and verbal\nRespond to and resolve complex issues through incident recognition, research and resolution \nCapture client information on inbound requests and ensure client issues are documented and escalated appropriately as the situation warrants\nQualifications:\n1 to 3 years of client service experience\nAbility to communicate effectively in Spanish is a plus\n\nPositive Interpersonal skills\nExcellent verbal and written communication skills\nPeople-oriented and client-focused\nProblem analysis and problem-solving\nSolution knowledge\nStrategic thinking\nDetail-oriented\nExceptional organizational skills and the ability to prioritize assignments\nAbility to produce results quickly\nMotivated, independent, able to work under pressure and meet deadlines\nMust be fluent Windows user with a basic understanding of database operation\nProficiency in several different software applications (i.e. Word, Excel, PowerPoint, Outlook)\nProject Management and ACH processing a plus\nExperience in helpdesk or ticketing system a plus\nOur Benefits:\nEmployer Matched 401K \nCompany Paid Medical Insurance Option for Employee and Dependent Children\nCompany Paid Dental Insurance for Employee\nCompany Paid Vision Insurance for Employee\nCompany Paid Long and Short-Term Disability\nCompany Paid Life and AD&D Insurance\n18 Paid Vacation Days a Year\nSix Paid Holidays\nEmployee Recognition Programs\nIncentive Compensation\nCommunity Outreach Opportunities\nBusiness Casual Dress Code\nAbout Fintech:\nFor over 35 years, Fintech LLC has redefined how over 1.1 million B2B relationships buy and sell goods and services in the retail, hospitality, and alcohol industries. This integrated platform centralizes invoice data and payments, POS and delivery data, product and cost compliance, price book management, and industry market data using AI, seamless integration capabilities, and proprietary automation technology.\nFintech is a Drug-Free Workplace. Fintech is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Fintech’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.","description_format":"text","description_chars":4184,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true}]},"benefits":["401k plan","Dental insurance","Health insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Billing & Subscription Management","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-05T13:32:05Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.832,"p_room":1,"age_days":6,"expected_fill_days":23,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/fintech-client-support-specialist","json_url":"https://alion.io/job/fintech-client-support-specialist.json","meta":{"generated_at":"2026-10-12T07:46:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12510,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1270},"rest":"https://alion.io/mcp/rest/get_company?id=1270"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffintech-client-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffintech-client-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffintech-client-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fintech-client-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffintech-client-support-specialist"}]}