{"id":2419840,"url":"https://alion.io/job/fintel-connect-senior-client-services-manager","title":"Senior Client Services Manager","company":{"id":1840757,"name":"Fintel Connect","domain":"fintelconnect.com","url":"https://alion.io/company/fintelconnect","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":115000,"currency":"CAD","period":"year","gross":null,"usd_annual":80572},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-11-01T08:01:15Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"We are hiring a Senior Client Services Manager to lead a group of Client Services Managers and Account Managers, and to hold our most significant client relationships directly.\nThe role sits above the pod. You are accountable for the performance of the managers running those pods, for the senior relationships in your portfolio, and for the standard of client work across the group. It suits someone who has already managed people well and is ready to manage managers.\nWhy this role exists now\nOur Client Services team has grown past the point where one Director can hold every client relationship and every manager. We are building a layer between the two: someone close enough to the accounts to step in when something is off, and senior enough to develop the people running them. You are being hired to be that.\nIn your first twelve months, we would expect you to:\nHold a consistent standard of client review across every pod in your group, so quality does not vary depending on who is on the account.\nTake full ownership of your senior client relationships, including strategy, performance against targets and renewal.\nBuild an accurate picture of each manager's strengths and development gaps, and put plans in place against them.\nIdentify who in the group is ready to move up, and get them there.\nShape how the wider team improves onboarding, client health monitoring and reporting.\nWhat you will do\nLead the managers\nCoach through the work: sit in on client calls and one-on-ones, review reporting before it goes out, and give feedback that changes what happens next time. Set goals and OKRs for each pod, and hold quarterly performance conversations that people leave knowing where they stand. Manage capacity across the group, including cover during absence and reallocation when an account escalates. Own hiring and onboarding as the group grows.\nOwn your clients and back your managers on theirs\nBuild and deliver program strategies for your accounts against agreed client goals and revenue targets. Hold senior relationships through difficulty, not just when the numbers are good. Step in on escalations across the group, whether that is a tracking failure, a missed target or a relationship that has gone quiet. Spot churn risk early and act on it rather than reporting it. Identify expansion opportunities across the group's portfolio and work them with the commercial team.\nKeep the operation tight\nWork in our project management system, so the status of every pod is visible without anyone having to ask. Hold a working knowledge of our tracking and integration setup, enough to triage an issue and know when to escalate to product or engineering. Report on performance accurately and on time, and explain what is behind the numbers. Carry information both ways between your pods and CS leadership, so decisions are made on an accurate picture. Work with sales, marketing, product and engineering on anything your clients need from them.\nWhat we are looking for\nSeven or more years in client services, account management or performance marketing, with at least three spent managing people directly. Evidence that you have developed someone: promoted them, turned around a performance problem, or built capability that outlasted you. A track record of holding client relationships through difficulty. Comfort with data and strong Excel and PowerPoint skills. You can read performance reporting, find what is off and explain it to a client without hiding behind it. Enough technical curiosity to understand how tracking and integrations work. Affiliate marketing experience is an advantage, and financial services or another regulated industry more so.\nWhat we offer\n$100,000 - $115,000 per year, plus comprehensive health and wellness benefits.\nHybrid schedule, four days in our Vancouver office and one remote day.\nFive paid sick days and paid volunteer time.\nAbout Fintel Connect\nFintel Connect is a leading full-service affiliate marketing solution for financial institutions across North America. We are building a team of driven, thoughtful people who want to help shape the future of performance marketing and see the results of their work in real time.\nWe are committed to fostering a diverse and inclusive workplace as an equal opportunity employer. We embrace individuals of all backgrounds, ensuring that everyone has the opportunity to thrive and succeed. We believe humans are an important and vital part of the recruitment process, and we do not use AI in any part of our recruitment process. While we cannot guarantee an interview, we promise to review your application in full.\nFor more about us, visit our website: Fintel Connect","description_format":"text","description_chars":4661,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Financial Software & Embedded Finance","Credit Unions & Cooperative Banks"],"lifecycle":[{"event":"open","at":"2026-10-13T04:52:20Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.692,"p_room":0.55,"age_days":40,"expected_fill_days":28,"reasons":["conf:2","win:tail"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":80572,"is_top_pay":false},"html_url":"https://alion.io/job/fintel-connect-senior-client-services-manager","json_url":"https://alion.io/job/fintel-connect-senior-client-services-manager.json","meta":{"generated_at":"2026-11-01T11:16:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17439,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1840757},"rest":"https://alion.io/mcp/rest/get_company?id=1840757"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffintel-connect-senior-client-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffintel-connect-senior-client-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffintel-connect-senior-client-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fintel-connect-senior-client-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffintel-connect-senior-client-services-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2419840}},{"tool":"search_jobs","arguments":{"company":"fintelconnect.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2419840},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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