{"id":1107972,"url":"https://alion.io/job/finteqhub-l1-support-specialist-middle","title":"L1 Support Specialist - Middle","company":{"id":693058,"name":"finteqhub","domain":"finteqhub.com","url":"https://alion.io/company/finteqhub","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"inferred","locations":["Poznań, Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":68000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":465},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false}],"status":"live","first_seen_at":"2026-09-21T19:47:56Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-22T22:02:49Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Overview:\nFinteqHub is hiring an L1 Support Specialist to join our team. You will act as the primary point of contact for our clients, handling technical issues and ensuring the stable operation of our platform, while contributing to consistent, high-quality support as we continue to scale globally.\nAbout Product:\nPayment Gateway:\nThe Payment Gateway is part of our growing fintech software and payment management system. The team works on providing clients with a payment platform designed to help online businesses manage and process monetary transactions worldwide.\nPurpose of the role:\nYou will manage and resolve incoming technical requests from clients to ensure stable platform performance and uninterrupted service delivery. Your work will impact client satisfaction and operational efficiency by providing timely issue resolution, clear communication, and effective escalation across internal teams.\nKey responsibilities:\nBeing the primary point of contact for our B2B clients regarding technical issues\n\nAnalyzing root cause of the issue and escalating it to the relevant department\n\nCreating and fixing payment configurations for clients\n\nProviding help with using our products\n\nObserving dashboards and reacting to technical alerts of the system\n\nRequired Experience:\nRussian Proficiency - Upper Intermediate or higher\n\nEnglish Proficiency - Upper Intermediate or higher\n\nPrevious experience in support/technical role or relevant education/courses\n\nBasic understanding of API/HTTP/JSON\n\nFamiliarity with AI tools (Gemini/GPT/Claude)\n\nProactive mindset with a commitment to delivering results\n\nNice to have:\nHands-on experience with Payment Systems Providers (cascading, 3DS, etc)\n\nOur Benefits:\nFull-time remote work opportunities and flexible working hours\n\nPrivate insurance\n\nAdditional 1 Day Off per calendar year\n\nSports program compensation\n\nComprehensive Mental Health Programme\n\nFree online English lessons with a native speaker\n\nGenerous referral program\n\nTraining, internal workshops, and participation in international professional conferences and corporate events.","description_format":"text","description_chars":2089,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Billing & Invoicing","Payments"],"lifecycle":[{"event":"open","at":"2026-09-22T07:41:24Z"}],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":1,"expected_fill_days":94,"reasons":["conf:7","urgency","win:early"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/finteqhub-l1-support-specialist-middle","json_url":"https://alion.io/job/finteqhub-l1-support-specialist-middle.json","meta":{"generated_at":"2026-09-23T21:43:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}