{"id":2045420,"url":"https://alion.io/job/finteqhub-technical-account-manager-middle-2","title":"Technical Account Manager - Middle","company":{"id":693058,"name":"FinteqHub","domain":"finteqhub.com","url":"https://alion.io/company/finteqhub","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_city","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Poznań, Poland"],"countries":["PL"],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":97000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":709},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-09-21T14:27:26Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-15T01:35:51Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Overview:\nFinteqHub continues to expand the team and is looking for a Technical Account Manager - Middle. This role is ideal for someone who enjoys solving complex technical challenges while working closely with business partners and merchants.\nAbout Product:\nPayment Gateway:\nThe Payment Gateway is part of our growing fintech software and payment management system. The team works on providing clients with a payment platform designed to help online businesses manage and process monetary transactions worldwide.\nPurpose of the role:\nYou’ll support merchants and partners by ensuring stable technical integrations, resolving complex issues, and helping clients get the most value from the platform. Your work will directly impact product reliability, client satisfaction, and the efficiency of payment operations across multiple markets.\nYou’ll collaborate with product, engineering, analytics, and support teams to improve workflows, optimise integrations, and contribute to product enhancements based on real client needs.\nKey responsibilities:\nProvide second-line technical support for B2B merchants by diagnosing, investigating, and resolving integration and payment-related issues\n\nManage and support technical integrations with payment providers, merchants, and third-party systems\n\nAnalyse API requests, logs, and transaction flows using tools such as Postman, browser devtools, and monitoring systems\n\nGather client requirements and translate business needs into clear technical tasks for internal teams\n\nCollaborate with Product, Engineering, and Analytics teams to improve platform functionality and integration processes\n\nAssist merchants with payment setup, routing strategies, and operational optimisation based on business goals\n\nCoordinate issue resolution and task delivery across multiple stakeholders while maintaining high service quality\n\nContribute product and process improvement ideas based on merchant feedback and technical observations\n\nRequired Experience:\nUpper Intermediate English or higher\n\nConfident presentation and communication skills, including client calls and product demonstrations\n\nSolid understanding of HTTP, APIs, REST, SOAP, JSON, and web technologies\n\nHands-on experience with Postman (or similar API tools) and browser developer tools\n\nAbility to investigate technical issues and work effectively across multiple teams\n\nProactive mindset with strong ownership and problem-solving skills\n\nNice to have:\nExperience working with payment systems, gateways, acquirers, or PSPs\n\nUnderstanding of the payments ecosystem, merchant needs, card schemes, and transaction flows\n\nPrevious experience in technical support, integration support, or technical account management\n\nProgramming experience in any language and ability to work with API requests/scripts\n\nFamiliarity with ELK stack or similar logging and monitoring tools\n\nRussian proficiency - Upper Intermediate or higher\n\nOur Benefits:\nFull-time remote work opportunities and flexible working hours\n\nPrivate insurance\n\nAdditional 1 Day Off per calendar year\n\nSports program compensation\n\nComprehensive Mental Health Programme\n\nFree online English lessons with a native speaker\n\nGenerous referral program\n\nTraining, internal workshops, and participation in international professional conferences and corporate events","description_format":"text","description_chars":3310,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"Advanced (C1)","optional":true},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-07T19:24:41Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.465,"p_room":0.35,"age_days":22,"expected_fill_days":8,"reasons":["conf:32","urgency","velocity","win:tail"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/finteqhub-technical-account-manager-middle-2","json_url":"https://alion.io/job/finteqhub-technical-account-manager-middle-2.json","meta":{"generated_at":"2026-10-15T03:08:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4618,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":693058},"rest":"https://alion.io/mcp/rest/get_company?id=693058"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffinteqhub-technical-account-manager-middle-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffinteqhub-technical-account-manager-middle-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffinteqhub-technical-account-manager-middle-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/finteqhub-technical-account-manager-middle-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffinteqhub-technical-account-manager-middle-2"}]}