{"id":175426,"url":"https://alion.io/job/finvari-customer-success-engineer","title":"Customer Success Engineer","company":{"id":5422,"name":"Finvari","domain":"finvari.com","url":"https://alion.io/company/finvari","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":115000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-27T17:43:59Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-17T13:32:49Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Finvari is a fast-growing SaaS startup transforming the way construction companies handle payments. Our mission is to eliminate manual, repetitive payment tasks, empowering construction leaders to focus on building the infrastructure of tomorrow. From field employees to the C-Suite, our customer-centric software streamlines processes, improves efficiency, and drives innovation across the industry.\nWe're a close-knit, experienced team with a track record of building and scaling successful software companies-some of which have even gone public. At Finvari, innovation, creativity, and customer focus are at the heart of what we do. We're looking for team members who share our passion for problem-solving and want to make a direct impact. Our culture is collaborative, autonomous, and customer-obsessed.\nAs a Customer Success Engineer, you will serve as the technical champion to customers; leading seamless onboarding, supporting integrations, and resolving complex issues. You’ll work cross functionally with Customer Success, Product, and Engineering to investigate problems and design solutions that maximize the value of the Finvari platform.\nThis is an ideal role for someone who is analytical, technically curious, and excited about owning problems end-to-end. Strong candidates operate independently once given context-asking thoughtful questions, synthesizing information, and moving forward in ambiguous situations without waiting for detailed direction.\nThis is a hybrid role that allows for remote work flexibility. Once a week, we get together for in-person team collaboration and a team lunch in our Seattle office.\nResponsibilities:\nLead technical onboarding and implementations, ensuring customers are set up correctly and confidently from day one\n\nTroubleshoot complex data, integration, and API issues, taking ownership through resolution and minimizing customer disruption\n\nDesign and configure solutions that align with customer workflows, balancing technical requirements with practical business needs\n\nIdentify recurring issues and proactively drive improvements across processes, documentation, and product feedback loops\n\nCreate and maintain clear, scalable documentation to improve efficiency and reduce repeat questions\n\nPartner cross-functionally with Product, Engineering, and Customer Success to represent the voice of the customer\n\nOperate independently in a fast-moving environment, using context and sound judgment to prioritize and solve problems\n\nQualifications:\n5+ years in a technical, customer-facing role (Solutions Engineer, Technical Consultant, Implementation Specialist, etc.)\n\nStrong experience with SQL, data querying, and working with structured/unstructured data\n\nProven ability to troubleshoot integrations, APIs, and complex technical issues end-to-end\n\nExperience working with B2B SaaS platforms and understanding how systems connect across customer workflows\n\nStrong communication skills, with the ability to simplify complex technical concepts for non-technical audiences\n\nDemonstrated ability to operate independently, manage ambiguity, and take ownership of outcomes\n\nHighly analytical and detail-oriented, with a natural curiosity to investigate and solve problems\n\nPreferred Qualifications:\nExperience working in a startup or fast-paced environment\n\nExperience working with ERP system integrations\n\nExposure to payments, fintech, or financial systems and related data flows\n\nSpanish language fluency\n\nThe compensation range for this position is $115,000 to $140,000\nBenefits include:\n100% premium coverage for employee health insurance premiums and partial coverage for dependents.\n\nHealth Savings Account with a company contribution\n\nFlexible Spending Account Options: Health Care and Dependent Care\n\nDental, Vision, and Life Insurance\n\n11 paid company holidays plus generous Paid Time Off (PTO) policy\n\nPlus stock options so that you can participate in the company’s success!\n\nAt this time, Finvari is not able to sponsor employment based visas such as H1-B. Candidates must be authorized to work lawfully in the United States.\nFinvari is an equal opportunity employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.\nIf you wish to communicate with us about any of our job postings, please contact ","description_format":"text","description_chars":4382,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true}]},"benefits":["Health insurance","Life insurance","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Construction Management Software","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-08-30T12:01:20Z"},{"event":"open","at":"2026-09-05T17:46:16Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.364,"p_room":0.45,"age_days":50,"expected_fill_days":28,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/finvari-customer-success-engineer","json_url":"https://alion.io/job/finvari-customer-success-engineer.json","meta":{"generated_at":"2026-10-17T14:18:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19227,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5422},"rest":"https://alion.io/mcp/rest/get_company?id=5422"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffinvari-customer-success-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffinvari-customer-success-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffinvari-customer-success-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/finvari-customer-success-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffinvari-customer-success-engineer"}]}