{"id":2954540,"url":"https://alion.io/job/finvari-product-support-specialist","title":"Product Support Specialist","company":{"id":5422,"name":"Finvari","domain":"finvari.com","url":"https://alion.io/company/finvari","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Google Sheets","optional":false},{"name":"SQL","optional":false},{"name":"Confluence","optional":true},{"name":"Jira","optional":true}],"status":"live","first_seen_at":"2026-10-20T17:43:35Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-27T14:16:18Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Finvari is a fast-growing SaaS startup transforming the way construction companies handle payments. Our mission is to eliminate manual, repetitive payment tasks, empowering construction leaders to focus on building the infrastructure of tomorrow. From field employees to the C-Suite, our customer-centric software streamlines processes, improves efficiency, and drives innovation across the industry.\nWe're a close-knit, experienced team with a track record of building and scaling successful software companies-some of which have even gone public. At Finvari, innovation, creativity, and customer focus are at the heart of what we do. We're looking for team members who share our passion for problem-solving and want to make a direct impact. Our culture is collaborative, autonomous, and customer-obsessed.\nAbout the Role:\nAs a Product Support Specialist, you will be the front line of support for Finvari customers: troubleshooting issues, answering product questions, and ensuring customers have an excellent experience using our platform. You will work closely with Customer Success, Product, and Engineering to investigate problems, share customer insights, and help improve the systems that power Finvari.\nThis is a growth opportunity for someone who is curious, analytical, and excited to develop deeper technical skills. Strong candidates are comfortable operating independently once given context-asking thoughtful questions, synthesizing information, and moving forward in ambiguous situations without waiting for detailed direction.\nThis is a hybrid role that allows for remote work flexibility. Once a week, we get together for in-person team collaboration and a team lunch in our Seattle office.\nResponsibilities:\nCustomer Support & Troubleshooting\nServe as the first point of contact for customer questions through email and chat\n\nProvide Tier 1 support for product usage, account questions, and technical issues\n\nTroubleshoot issues by testing workflows, analyzing data, and identifying reproducible steps\n\nEscalate complex technical issues while maintaining clear customer communication\n\nDevelop deep product knowledge across payments workflows and construction use cases\n\nTechnical Investigation & Product Collaboration\nInvestigate integration-related issues using documentation and structured testing\n\nDocument customer pain points, bugs, and feature requests with clear technical context\n\nPartner with Product and Engineering to communicate trends and customer impact\n\nSupport testing of new customer-facing features and workflows\n\nProcess Improvement & Documentation\nIdentify recurring support patterns and recommend scalable solutions\n\nImprove internal and customer-facing documentation to reduce friction and improve clarity\n\nSupport data quality and operational improvements across systems used by Customer Success and Sales\n\nContribute to building efficient support processes as the team scales\n\nQualifications:\nBachelor’s degree plus 2+ years of experience in customer support or a customer-facing role within SaaS, fintech, or a fast-paced startup\n\nStrong technical curiosity and problem-solving mindset\n\nBasic SQL knowledge or demonstrated ability to learn technical concepts quickly\n\nAnalytical comfort working with data in Google Sheets or Excel\n\nExcellent written and verbal communication skills\n\nStrong organization skills and ability to manage multiple priorities\n\nEmpathy and patience when working through customer challenges\n\nPreferred Qualifications:\nExposure to SSO, JSON, or integration troubleshooting\n\nExperience with tools such as Jira, Confluence, or HubSpot\n\nFamiliarity with ERP systems or B2B software workflows\n\nExperience supporting payments or fintech products\n\nSpanish language fluency\n\nThe compensation range for this position is USD $70,000 to $90,000.\nBenefits include:\n100% premium coverage for employee health insurance premiums and partial coverage for dependents.\n\nHealth Savings Account with a company contribution\n\nFlexible Spending Account Options: Health Care and Dependent Care\n\nDental, Vision, and Life Insurance\n\n11 paid company holidays plus generous Paid Time Off (PTO) policy\n\nPlus stock options so that you can participate in the company’s success!\n\nAt this time, Finvari is not able to sponsor employment based visas such as H1-B. Candidates must be authorized to work lawfully in the United States.\nFinvari is an equal opportunity employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.\nIf you wish to communicate with us about any of our job postings, please contact ","description_format":"text","description_chars":4660,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true}]},"benefits":["Health insurance","Life insurance","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Construction Management Software","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-10-20T21:05:51Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.852,"p_room":1,"age_days":6,"expected_fill_days":28,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/finvari-product-support-specialist","json_url":"https://alion.io/job/finvari-product-support-specialist.json","meta":{"generated_at":"2026-10-27T18:16:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8160,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5422},"rest":"https://alion.io/mcp/rest/get_company?id=5422"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffinvari-product-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffinvari-product-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffinvari-product-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/finvari-product-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffinvari-product-support-specialist"}]}