{"id":2373635,"url":"https://alion.io/job/finwire-customer-support-specialist-german-speaking","title":"Customer Support Specialist (German-speaking)","company":{"id":4416800,"name":"Finwire","domain":"finwire.pl","url":"https://alion.io/company/finwire-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"C","score":55,"open_postings":33,"ghost_share":0.758,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35000,"max":38000,"currency":"EUR","period":"year","gross":null,"usd_annual":42679},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-08T09:40:04Z","employer_posted_date":"2026-05-08","last_verified_at":"2026-11-01T03:32:42Z","board_verified":true,"closed_at":null,"days_open":176,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":176},"description":"Your Key Responsibilities:\nMarket Ownership: Act as the dedicated support lead for our German-speaking customers via email, chat, and phone.\n\nTranslation & Localization: Help localize support content, templates, and FAQ articles to ensure they resonate with the German market.\n\nProblem Solving: Resolve technical, billing, or account inquiries with a focus on high first-contact resolution.\n\nRequirements\nRequirements:\nLanguages: Native or near-native German (C2 level) and Fluent English (C1). Communication is 100% in German for customers and 100% in English for the internal team.\n\nCustomer-Centric: You have a natural \"hospitality\" mindset - you enjoy solving puzzles and making someone's day better.\n\nExperience: 1+ years in a customer support role is preferred, but we are open to graduates or career-changers with the right language profile.","description_format":"text","description_chars":848,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T18:07:49Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.162,"p_room":0.28,"age_days":176,"expected_fill_days":25,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":42679,"is_top_pay":false},"html_url":"https://alion.io/job/finwire-customer-support-specialist-german-speaking","json_url":"https://alion.io/job/finwire-customer-support-specialist-german-speaking.json","meta":{"generated_at":"2026-11-01T07:37:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11752,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416800},"rest":"https://alion.io/mcp/rest/get_company?id=4416800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffinwire-customer-support-specialist-german-speaking"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffinwire-customer-support-specialist-german-speaking"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffinwire-customer-support-specialist-german-speaking"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/finwire-customer-support-specialist-german-speaking\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffinwire-customer-support-specialist-german-speaking"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2373635}},{"tool":"search_jobs","arguments":{"company":"finwire.pl","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2373635},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}