{"id":4074162,"url":"https://alion.io/job/finwire-customer-support-specialist","title":"Customer Support Specialist","company":{"id":4416800,"name":"Finwire","domain":"finwire.pl","url":"https://alion.io/company/finwire-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"A","score":90,"open_postings":34,"ghost_share":0.088,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":217,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35000,"max":38000,"currency":"EUR","period":"year","gross":null,"usd_annual":42379},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T08:56:05Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T20:31:23Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Are you a French speaker living in the Netherlands? We are looking for a Customer Support Specialist to lead our expansion into the French market. You will be the primary point of contact for our French-speaking users, ensuring they receive high-quality support while helping us adapt our service to the cultural nuances of the region.\nYour Key Responsibilities:\nMarket Ownership: Act as the dedicated support lead for our French-speaking customers via email, chat, and phone.\n\nTranslation & Localization: Help localize support content, templates, and FAQ articles to ensure they resonate with the French market.\n\nProblem Solving: Resolve technical, billing, or account inquiries with a focus on high first-contact resolution.\n\nCross-Functional Collaboration: Work closely with our English-speaking product team to report bugs or user feedback specific to the French user experience.\n\nRequirements\nRequirements:\nLanguages: Native or near-native French (C2 level) and Fluent English (C1). Communication is 100% in French for customers and 100% in English for the internal team.\n\nCustomer-Centric: You have a natural \"hospitality\" mindset - you enjoy solving puzzles and making someone's day better.\n\nExperience: 1+ years in a customer support role is preferred, but we are open to graduates or career-changers with the right language profile.\n\nLocation: You must be based in the Netherlands and hold a valid BSN and work permit (we cannot provide sponsorship for this specific role).","description_format":"text","description_chars":1482,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Personal Finance Apps & Education","Financial Comparison & Loan Marketplaces"],"lifecycle":[{"event":"open","at":"2026-11-11T14:46:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":217,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-11-12T01:06:57Z"},"pay":{"stated_usd_annual":42379,"is_top_pay":false},"html_url":"https://alion.io/job/finwire-customer-support-specialist","json_url":"https://alion.io/job/finwire-customer-support-specialist.json","meta":{"generated_at":"2026-11-12T01:06:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2613,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416800},"rest":"https://alion.io/mcp/rest/get_company?id=4416800"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffinwire-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffinwire-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffinwire-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/finwire-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffinwire-customer-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4074162}},{"tool":"search_jobs","arguments":{"company":"finwire.pl","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4074162},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}