{"id":2485331,"url":"https://alion.io/job/fire-protected-general-manager","title":"General Manager","company":{"id":4422487,"name":"Commercial Fire Protection","domain":"fireprotected.com","url":"https://alion.io/company/fireprotected","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":93000,"max_usd":215000,"period":"year","method":"role_country_seniority_unknown","sample_n":10060},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-14T17:19:17Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"The Service Manager is responsible for leading and managing all aspects of the service operations business unit, including field operations, technician performance, customer satisfaction, profitability, scheduling, safety, and operational execution. This role requires prior experience managing a service-based business or construction-related operations with responsibility for people leadership, financial performance, and customer relationships.\nThe ideal candidate is a strong operational leader who can drive revenue growth, improve efficiency, develop teams, and ensure exceptional customer service while maintaining high standards for safety and quality.\nKey Responsibilities\nOperational Leadership\nManage day-to-day service operations to ensure efficient execution of service, inspection, repair, and project work.\nLead scheduling, dispatching, and workforce utilization to maximize productivity and customer responsiveness.\nMonitor operational KPIs including revenue, gross margin, labor efficiency, technician utilization, backlog, and customer retention.\nDevelop and implement operational processes to improve service delivery and profitability.\nEnsure compliance with company standards, safety policies, and regulatory requirements.\nTeam Management\nLead, mentor, and develop field technicians, coordinators, and support staff.\nRecruit, hire, onboard, and retain high-performing employees.\nConduct performance reviews, coaching sessions, and ongoing training initiatives.\nFoster a culture of accountability, teamwork, safety, and customer service excellence.\nFinancial & Business Management\nManage department P&L performance, including revenue growth and cost control.\nDrive service revenue through customer retention, upselling, cross-selling, and operational efficiency.\nReview estimates, proposals, labor utilization, and job profitability.\nSupport budgeting, forecasting, and financial reporting processes.\nMonitor inventory, fleet, tools, and equipment expenses.\nCustomer Relationship Management\nBuild and maintain strong customer relationships.\nResolve escalated customer concerns and ensure high levels of customer satisfaction.\nPartner with sales teams to identify growth opportunities within existing accounts.\nSupport contract renewals and service agreement expansion initiatives.\nSafety & Compliance\nPromote and enforce a strong safety culture across all operations.\nEnsure compliance with OSHA requirements and all applicable local, state, and federal regulations.\nConduct safety meetings, incident investigations, and corrective action planning.\nQualifications\nRequired Experience\n5+ years of leadership experience managing a service business, construction operations, or field service organization.\nClass B general license or willing to get it\nProven experience managing technicians, field personnel, or construction/service teams.\nDemonstrated responsibility for operational performance, budgeting, and profitability.\nExperience leading teams in fast-paced, customer-focused environments.\nPreferred Experience\nExperience in fire protection, HVAC, electrical, mechanical, plumbing, construction, or related trades.\nKnowledge of service dispatching, scheduling, and field operations management.\nExperience with ERP, CRM, or field service management software.\nSkills & Competencies\nStrong leadership and team development skills.\nExcellent communication and customer relationship abilities.\nFinancial acumen and operational problem-solving capability.\nAbility to manage multiple priorities and drive results.\nStrong organizational and decision-making skills.\nProficiency with Microsoft Office and operational software systems.\nPerformance Metrics\nRevenue growth\nGross margin performance\nTechnician utilization and productivity\nCustomer retention and satisfaction\nSafety performance\nEmployee retention\nService response times\nOperational efficiency improvements\nEducation\nBachelor’s degree preferred, or equivalent combination of education and industry experience.\nWork Environment\nCombination of office and field environment.\nAbility to travel locally to customer sites and branch locations as needed.\nBenefits:\nCommercial Fire Protection is pleased to offer a competitive compensation package which includes: Competitive hourly rate, medical and dental 100% paid by the Company,401k, life insurance, paid time off and holidays, supportive team environment, laptop, company vehicle, tuition reimbursement, and career advancement opportunities.\nAll qualified applicants to Commercial Fire Protection are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.","description_format":"text","description_chars":4722,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities","Life 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