{"id":2485338,"url":"https://alion.io/job/fire-protected-projects-and-service-coordinator","title":"Projects and Service Coordinator","company":{"id":4422487,"name":"Commercial Fire Protection","domain":"fireprotected.com","url":"https://alion.io/company/fireprotected","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":97000,"period":"year","method":"role_country_seniority_unknown","sample_n":8841},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-05T00:00:00Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-10-14T17:19:17Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":70},"description":"JOB PURPOSE:This position provides administrative support to the Projects and Service Department.\nESSENTIAL FUNCTIONS:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nThis position requires the skills and ability to provide project and service coordination and office administrative support. Job duties include customer service, preparing reports in spreadsheets, scheduling work orders, creating estimates and proposals for our internal Operations and Business Development teams. Candidate will work with the Project Managers and installers to ensure consistent best in industry customer satisfaction.\nHandle incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites, and handling all general inquiries as required.\nCreate and Dispatch Work Orders required for scheduling of planned maintenance and service.\nComplete Service Agreement work orders as required.\nMonitor and follow up on work orders.\nAdminister the check in/checkout process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians.\nProcure Parts/Materials for service work orders.\nProvide Service Quotes to customers with the assistance of the Service Supervisor.\nSchedule and follow up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers, key customers and sub-contractors.\nEstablish and maintain a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback.\nCreate reports.\nPerform other duties and responsibilities as requested or required.\nCOMPETENCIES:Skilled and self-motivated individual, team-oriented and can work well alone or together with others.\nExceptional telephone and personal customer service skills and ability to work under pressure.\nExcellent Microsoft Outlook, Excel, and Word skills.\nSolid organizational skills and the ability to handle multiple projects tasks simultaneously.\nExcellent attention to detail.\nStrong verbal, written and interpersonal communication skills.\nStrong flexibility to adapt to changing priorities and direction in a dynamic work environment.\nShows initiative regularly engages in proactive behavior and looks for opportunities.\nStrong ability to facilitate a collaborative working environment for customers and team members.\nSUPERVISORY RESPONSIBILITY:This position has no supervisory responsibilities.\nWORK ENVIRONMENT:This job operates in an office setting with minimal to average noise.\nPHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\nThis is largely a deskbound role with customer interaction by phone or in person, data entry involved, and some filing required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.\nTRAVEL:0%\nREQUIRED EDUCATION AND EXPERIENCE:\nMinimum 2 years office admin and customer service experience\nHigh school diploma or GED equivalent\nPREFERRED EDUCATION AND EXPERIENCE:\nAt least 1 year experience in service dispatch and customer service.\nAssociates degree\nFire and life safety industry knowledge\nADDITIONAL ELIGIBILITY QUALIFICATIONS:None required for this position .\nOTHER DUTIES:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\nOUR TOP OF THE INDUSTRY PERKS AND BENEFITS:\nEmployee Group Medical Insurance Coverage EPO 100% paid by the Company\nEmployee Group Dental (DHMO) Insurance Coverage 100% paid by the Company (upgrade to PPO available for minimal cost)\nEmployee Long Term Disability paid by the Company\nOptional Vision, Life, Short Term Disability Group Coverage\n2 Weeks Accrued Paid Vacation\n3 Days Paid Sick Leave\n1 Day Paid Personal Holiday\n8 Paid Major Holidays (including Day after Thanksgiving and Christmas Eve)\n401(k) Plan \nAnd much more!!!\nCommercial Fire Protection, Inc. is an equal opportunity employer (M/F/D/V)","description_format":"text","description_chars":4337,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T00:14:42Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.313,"p_room":0.28,"age_days":70,"expected_fill_days":21,"reasons":["conf:6","win:tail","crowd:"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/fire-protected-projects-and-service-coordinator","json_url":"https://alion.io/job/fire-protected-projects-and-service-coordinator.json","meta":{"generated_at":"2026-10-14T20:19:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26877,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422487},"rest":"https://alion.io/mcp/rest/get_company?id=4422487"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffire-protected-projects-and-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffire-protected-projects-and-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffire-protected-projects-and-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fire-protected-projects-and-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffire-protected-projects-and-service-coordinator"}]}