{"id":133558,"url":"https://alion.io/job/fireblocks-technical-support-engineer-apac","title":"Technical Support Engineer, Japan","company":{"id":47481,"name":"Fireblocks","domain":"fireblocks.com","url":"https://alion.io/company/fireblocks","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":74000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DeFi","optional":false},{"name":"Slack","optional":false},{"name":"Stripe","optional":false},{"name":"Grafana","optional":true},{"name":"JavaScript","optional":true},{"name":"Kibana","optional":true},{"name":"Logstash","optional":true},{"name":"OpenSearch","optional":true},{"name":"Perl","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-08-04T08:35:16Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-16T21:26:29Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":73},"description":"Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide.\nWhat you’ll do \nReady to join the fast-paced world of navigating the shifting landscape of regulations for cryptocurrency and DeFi? We’re looking for an experienced Technical Support Engineer to join a newly formed APAC Support team. As a Technical Support Engineer, you will deal with the most challenging and complex problems in the Defi and Web 3.0 space. You will support Fireblocks's continued hyper-growth and work closely with many teams, including Site Reliability, DevOps, Product and Engineering.\nOur Technical Support Team operates on a 24/7 basis 365 days out of the year, including all major holidays which are paid overtime. APAC Technical Support Engineers will cover 5 days weekly, might include one day over the weekend and the Shift could start at 6:30am (no night shifts).\nResponsibilities\nOwning problems through to resolution using all available resources at your disposal\nProvide real-time support using Slack and remote troubleshooting during APAC timezone\nDeliver best-in-class technical support for Fireblocks's SaaS platform\nEscalate technical issues to the Senior Support Team as required\nCollaborate with the Senior Support team during outage situations and participate in war room calls \nAdoption and adherence to business processes and policies\nSince the Technical Support team is our first line of defence, The expectation is to handle customer queries and escalations professionally with meticulous case management and documentation. \nMinimum Requirements\nAt least 3-5 years experience as a Technical Support Engineer (or a similar role) \nAbility to work under high pressure and troubleshoot with effective time management\nWork ethics/ability to work unorthodox hours in case needed\nAPI implementation and debugging\nExcellent communication skills, both oral and written\nExcellent troubleshooting and analytical skills\nNative or fluent Japanese and English language skill \nPreferred Qualifications \nBS/BA degree in Computer Science or equivalent field\nPrior experience supporting SaaS-based products or relevant experience in financial services, technology, and/or technical support\nMandarin or another language depending on your actual customer base (Korean, Japanese, Bahasa)\nKnowledge of Databases, Kibana, Grafana, OpenSearch, Scripting (Python/Perl/Bash/Javascript) or LogStash\nUnderstanding of cryptographic algorithms utilized by public blockchain networks (e.g., elliptic curve, symmetric and public key cryptography, hashing, and other cryptography-related topics) \nFireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms. \n Please see our candidate privacy policy here.","description_format":"text","description_chars":3351,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false},{"language":"Korean","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain Infrastructure","Crypto Wallets","Stablecoins"],"lifecycle":[{"event":"open","at":"2026-08-04T08:35:16Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.673,"p_room":0.44,"age_days":72,"expected_fill_days":56,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/fireblocks-technical-support-engineer-apac","json_url":"https://alion.io/job/fireblocks-technical-support-engineer-apac.json","meta":{"generated_at":"2026-10-17T00:57:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1304,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47481},"rest":"https://alion.io/mcp/rest/get_company?id=47481"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffireblocks-technical-support-engineer-apac"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffireblocks-technical-support-engineer-apac"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffireblocks-technical-support-engineer-apac"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fireblocks-technical-support-engineer-apac\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffireblocks-technical-support-engineer-apac"}]}