{"id":4059165,"url":"https://alion.io/job/firefly-learning-product-manager","title":"Product Manager","company":{"id":172218,"name":"Firefly Learning","domain":"fireflylearning.com","url":"https://alion.io/company/firefly-learning","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T07:14:21Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T07:14:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Company Overview\nVeracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry.\nWe are a growing, values-led community of 350 employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. And we’re succeeding! As of early 2025, we are supporting 3200+ schools in 60 countries.\nVeracross is five product brands in one global tech company\n Veracross SIS is a one-person, one-record school management platform\n Magnus Health provides cloud-based Student Health Record (SHR) solutions\n Digistorm connects with their communities through Digistorm Websites, Digistorm Funnel, and Digistorm Apps.\n Epraise incentivizes student well-being and connects teachers, students, and families.\n Firefly provides an online learning space for students and teachers\nJob Description\nThis is a full time hybrid mid level Product Management role located on the Gold Coast. Reporting directly to the Director of Product Management, you will support the delivery our mobile app SaaS products within our offerings through a combination of research, planning, and cross-functional coordination.\nIn this role, you’ll contribute to key product management activities across the entire lifecycle: including discovery, definition, launch, and post-launch optimisation, helping to ensure our products meet both user needs and business objectives.\nJob Responsibilities\nCollaborate with design and development teams to define product requirements and specifications \nConduct market research and user interviews to gather insights and inform product decisions \nAssist in creating product roadmaps and prioritise features based on user needs and business goals \nSupport the development team during the implementation phase, ensuring timely delivery of product features \nFollowing the direction of the Director of Product, coordinate with product development teams to realise product concepts and bring them to market including writing stories and acceptance criteria, working with designers and engineers to refine stories, and performing user acceptance testing \nPartner across product teams to ensure successful implementation of platform level features \nPromote a culture of autonomy, transparency and teamwork, while staying very customer focused \nTranslate product features into customer benefits and work with marketing to develop messaging and positioning for our sales organization and other internal and external stakeholders \nBuild positive relationships and trust through on-time delivery, high quality, continuous innovation, and exceeding expectations \nTrack results, provide insights, and make recommendations to improve customer experience, efficiencies, and ROI \nWork closely with the Sales, Support, Customer Success team’s to ensure product strategies are aligned \nRequirements\nDemonstrated success in a similar product management role or related field. \n2+ years commercial Product Management experience \nCustomer orientated and solution focused \nSolid understanding and/or hands-on experience in software development \nStrong communication skills and excellent interpersonal skills, comfortable interacting with a variety of audiences within the organisation, including technical concepts \nFlexible team-player who can partner with all functions of the business, getting team members buy in and feedback with ease \nDetail oriented and highly organised with the ability to work independently in a fast paced, high growth environment \nManage app releases across the Apple App Store and Google Play, including release planning, store listings, and working within platform review guidelines and policies\nCMS knowledge \nSolid understanding of UX, responsive design, and accessibility best practices, particularly across apps \nExperience working in cross-functional teams with designers, implementation, marketing, and customer-facing teams \nProven ability to manage stakeholders across the business and balance priorities \nStrong client relationship management skills, including running workshops, training, and onboarding \nKnowledge of integrations (CRMs, enrolment forms, calendars) and basic SEO fundamentals \nExperience working in a SaaS Edtech / at a private school (is desired) \nExperienced in stakeholder management and working in a cross-functional team across APAC and North American markets (is desired) \nExperience delivering a customer centric and value driven digital product (is desired) \nIntermittent Travel Required (domestic)\nBenefits\nThe best tools to get the job done!\nWhen you join Veracross, you get a Macbook Pro, a 32-inch monitor, and an adjustable desk and Herman Miller chair for the office. There's also an allowance for your setup at home to ensure you're comfortable working there.\nGrowth opportunities!\nVeracross is growing fast, allowing you to own your role and grow with us! Operating within a global team, there are opportunities for professional development allowing your skills to grow as the business grows.\nWork/life balance\nManagement encourages taking hour-long lunches and finishing on time and understands that you have a life outside of work. You can take the day off for your birthday and get a $100-a-year allowance for well-being. Massage, anyone?\n Flexibility\nVeracross offers a flexible working environment, hybrid options (work from home and the office.)\nMake a difference\nOur work makes a positive contribution to our schools, their students and their families around the world!\n Snacks, drinks & coffee\nDigistorm’s (Veracross) Gold Coast HQ offers a coffee machine, snack bar and fully stocked drinks fridge to keep energy levels high! Vege chips, kombucha, almond milk, cookies; you name it, they have it.\n Culture\nThe Veracross team is fun, relaxed, and sociable, reflected in the casual dress code and social events. The office has an open floor plan, which allows for cross-team communication and a collaborative environment. 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