{"id":3939062,"url":"https://alion.io/job/firefly-learning-specialist-implementation-manager","title":"Specialist Implementation Manager","company":{"id":172218,"name":"Firefly Learning","domain":"fireflylearning.com","url":"https://alion.io/company/firefly-learning","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Miami, United States"],"countries":["US"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-08T11:40:39Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-08T11:40:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Company overview\nVeracross is a private-equity-backed leading SaaS EdTech company that has grown 4x in size in 3 years and has consistent industry-leading high retention rates. We serve front line educators with the only market disrupting open API single record architecture in the greater than $5B EdTech market. To date we have configured and deployed our product at over 1,000 leading private K-12 schools in over 20 countries.\nRole summary\nA Specialist Implementation Manager independently leads all aspects of successful implementations of the Veracross software, with deep expertise in Student Billing and its connected modules. The role calls for a strong understanding of the Veracross software package, excellent project management skills, and effective communication (written and verbal). Projects are executed on time and on budget, while fostering trusting relationships with implementing schools and their Business Offices. As team and customer needs evolve, the role will extend to other areas of the Veracross platform.\nThis role is based in Australia and supports schools across the APAC region.\nJob Responsibilities\nGuide customer implementation projects across one or more Veracross products, with a focus on Student Billing and connected modules. The process includes:\nDepartment discovery: working with the Business Office and other implementing departments to understand their workflows and needs, including how billing and fees connect to the rest of school operations.\nPlatform transition options consulting: discovery-infused platform setup options presented, demoed, revised, and finally agreed upon.\nChange management: orchestrate successful change management, where tailored configurations are office-tested, revised, approved, and deployed, with extra care given to the Business Office's daily operations.\n Department workflow consulting: model and document the ways the school's different departments will use the Veracross product(s) across their first operational year.\nDevelop, coordinate, and execute project plans, task schedules, and resource activities to ensure on-time and effective project delivery\nWork with the Lead Project Manager to build Business Office implementation plans tied to Student Billing and connected module configuration\nAdvise Business Offices on how their billing setup connects to their chart of accounts, general ledger, and wider accounting processes\nLead direct training engagements for multiple school departments, and ensure school personnel complete required self-paced trainings\nCollaborate with internal and external stakeholders to ensure all phases of the implementation are executed as necessary\nAct as an internal subject matter expert for Student Billing, coaching other Implementation Managers and helping build their billing consulting skills\nDevelop tailored support handoffs after go-live and contribute to internal documentation and best practices for Student Billing and connected module implementations\nGather client feedback and work with internal teams to improve the implementation process and product offerings\nRequirements\nBachelor's degree or equivalent experience\n2+ years of experience in technical project management, implementing Veracross, or other SaaS-based software solutions, ideally including finance or billing systems and data conversion\nExperience working in or with an independent school Business Office a plus\nA solid understanding of accounting fundamentals, particularly as they relate to billing: the accounting equation; the chart of accounts; the general ledger and journal entries; accounts receivable and cash processing; reconciliations; period-end and financial year-end closing; and standard financial reporting (balance sheet, trial balance, profit and loss)\nExcellent written and oral communication skills, including comfort with public speaking, presentation delivery, and presenting to finance leaders such as Business Managers and Finance Managers\nAbility to make complex decisions and recommendations under limited direction, using a high degree of initiative and independent judgement\nAbility to learn complex, enterprise-level software systems at a level that supports teaching others\nAbility to multi-task in a fast-paced environment\nProblem-solving skills with ability to perform root cause analysis\nHighly organised, with the ability to self-manage in a remote environment\nAbility to travel up to 15% of the time, primarily within Australia and New Zealand\nBenefits\nThe best tools to get the job done!\nWhen you join Veracross, you get a Macbook Pro, and assistance in your home set up.\nGrowth opportunities!\nVeracross is growing fast, allowing you to own your role and grow with us! Operating within a global team, there are opportunities for professional development allowing your skills to grow as the business grows.\nWork/life balance\nManagement encourages taking hour-long lunches and finishing on time and understands that you have a life outside of work. You can take the day off for your birthday and get a $100-a-year allowance for well-being. Massage, anyone?\nParental leave policy\nAs part of Veracross parental leave policy, you’re eligible for paid leave as a primary parent and secondary parent when you welcome a new child into your family. This is available after 12 months in a full-time role.\nMake a difference\nOur work makes a positive contribution to our schools, their students and their families around the world!\n Snacks, drinks & coffee\nDigistorm’s (Veracross) Gold Coast HQ offers a coffee machine, snack bar and fully stocked drinks fridge to keep energy levels high! Vege chips, kombucha, almond milk, cookies; you name it, they have it.\n Culture\nThe Veracross team is fun, relaxed, and sociable, reflected in the casual dress code and social events. The office has an open floor plan, which allows for cross-team communication and a collaborative environment. Join some staff for lunchtime surfing or hit up nearby food spots for a burger by the beach.","description_format":"text","description_chars":6000,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Apple Macbook","Equity","Growth opportunities","Parental leave","Professional development"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","Secondary Education"],"lifecycle":[{"event":"open","at":"2026-11-08T11:40:39Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":49,"reasons":["conf:2","win:early"],"computed_at":"2026-11-08T14:01:08Z"},"pay":null,"html_url":"https://alion.io/job/firefly-learning-specialist-implementation-manager","json_url":"https://alion.io/job/firefly-learning-specialist-implementation-manager.json","meta":{"generated_at":"2026-11-08T14:01:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29671,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172218},"rest":"https://alion.io/mcp/rest/get_company?id=172218"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffirefly-learning-specialist-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffirefly-learning-specialist-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffirefly-learning-specialist-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firefly-learning-specialist-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffirefly-learning-specialist-implementation-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3939062}},{"tool":"search_jobs","arguments":{"company":"fireflylearning.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3939062},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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