{"id":797542,"url":"https://alion.io/job/firegang-client-success-manager","title":"Client Success Manager","company":{"id":674631,"name":"Firegang","domain":"firegang.com","url":"https://alion.io/company/firegang","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":60000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-08-27T23:15:58Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-11-13T00:49:12Z","board_verified":true,"closed_at":null,"days_open":77,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":77},"description":"About Firegang Dental Marketing\nFiregang Dental Marketing is a digital marketing company headquartered in Spokane, Washington that has been in business for over 15 years. Our clients are primarily dentists and our service packages include website design, paid ad management, SEO, analytics, copywriting, and more.\nA successful Client Success Manager (CSM) will enjoy working directly with dentists to develop websites and digital marketing strategies that will work toward the client’s goals in their market. It is the CSM’s responsibility to act as a partner to our clients, work with our internal teams in the building of marketing campaigns, and report to the client on their successes and identify areas in need of improvement.\nThis is a remote position available to candidates located anywhere in the US.\nResponsibilities of a Client Success Manager:\nManage a portfolio of clients with varying levels of service depending on package level; be their primary point of contact for site issues, campaign changes and reporting, developing close client relationships.\nAct as a liaison between your client and the company. Relay clients’ goals to the team and campaign performance to the client in order to develop a strong consultative relationship.\nManage onboarding new clients, set expectations, and set clients up for long term success with Firegang. \nAnalyze performance reports from Google Analytics, Adwords, Facebook, Bing, etc., and interpret this data to clients in a way they will understand. Monitor results and present feedback to the client.\nTrain clients on how to optimize their online reputation and phone call conversion rates, and provide other educational items that will help their practice succeed.\nAnswer client emails, phone calls, and other communications in a timely manner.\nRequirements:\nAt least 4 year of relevant Account Management experience required.\nDental Experience required.\nDigital Marketing/Paid Ad knowledgerequired.\nExcellent written and verbal communication skills.\nData driven and enjoy helping clients succeed.\nTeam oriented and a problem solver. \nEnjoy professional conversations with clients and co-workers. \nBonus Points For:\nExperience with Google AdWords, Google Analytics, and/or any other online marketing solutions and you enjoy digging into data to address problems and identify solutions.\nBenefits:\nSalary of $60-70k/year DOE\nPPO Health Benefits (medical/dental)\n401K Option with matching\nGenerous PTO and Holiday Schedule\n100% Telecommute\nLife, AD&D, Short, and Long Term Disability Insurances\nPlease Note: We ask that you skip AI-generated resumes and cover letters, and please don't submit a resume auto-populated straight from your LinkedIn or Indeed profile. We're a small, personality-driven team, and the resume is often our first real glimpse of who you are. We would genuinely love to see it in your own words. The way you describe your experience, the details you choose to highlight, even small quirks in how youwrite.This tells us far more than a perfectly polished, generic version ever could. It also gives us a sense of your attention to detail, which matters a lot in how we work together day to day. Applications that appear AI-generated or copy-pasted from a profile may not be considered, so please take the extra few minutes to make yours yours.\nPlease tell us who your favorite college football team is. If you don’t have one, please tell us your favorite sport/team.\nWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. 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