{"id":268097,"url":"https://alion.io/job/firemon-customer-success-manager","title":"Customer Success Manager","company":{"id":17437,"name":"FireMon","domain":"firemon.com","url":"https://alion.io/company/firemon","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-23T13:56:13Z","employer_posted_date":"2026-07-23","last_verified_at":"2026-10-27T07:52:35Z","board_verified":true,"closed_at":null,"days_open":95,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":95},"description":"FireMon delivers Network Security Policy Control for the Modern Enterprise.\nMost enterprises run firewalls from multiple vendors alongside cloud security groups and microsegmentation platforms, and no single console can say whether it all works together. We believe policy is the control plane for network security: it defines what the environment should do, and the infrastructure carries it out. FireMon gives security teams one place to see, govern, and prove that their policy is doing what they intend, across on-prem, cloud, and hybrid environments.\nWe are looking for a Customer Success Manager (CSM) to own a set of large strategic accounts and ensure maximum customer satisfaction, high application engagement, customer retention, and champion growth. The CSM will own the process of determining the desired outcomes for their customers, and work to drive time to value by ensuring adoption and measuring the value delivered. You will drive customer experience by working to remove friction points along the customer journey and ensuring outcome value is tracked, shared internally and with customers, as well as leveraged to achieve goals.\nOur CSM's partner with customers for implementation of operational best practices using FireMon to achieve outcome target metrics that maximize their ROI. As a critical part of the customer journey, you will be a strategic ally for your accounts engaging customers during acquisition and will manage implementation projects to completion while leading customers through onboarding efforts. Post implementation, you will be positioned as a subject matter expert and contact for customers, understanding their desired outcomes, sharing best practices, providing high level solution guidance, or bringing in resources for deep level technical advice, ensuring they realize real value from their investments. You will support operational readiness, and regularly engage with customers by providing status updates of open Support and Development tickets, Professional Services project tracking, sharing upcoming release dates and trending issues, as well as upgrade recommendations and guidance through early access/beta programs, among many other strategic value initiatives.\nAbout the role\nYou will align with Sales to begin a relationship with your customers early in their journey with FireMon, setting the stage for a partnership\nYou will lead several onboarding engagements with your customers, ensuring adoption and ongoing engagement, and product satisfaction throughout the customer's journey\nYou will set up regular touchpoints with customers using a comprehensive engagement and communications strategy that will ensure high customer satisfaction\nPerform periodic customer Experience account reviews that confirm satisfaction and expand FireMon use on the customer end\nImplement and share best practices with the customer to ensure they are realizing the greatest possible value from FireMon\nUse log data and usage patterns to gain insights, provide guidance and increase customer adoption and satisfaction\nBe the primary interface to manage and resolve critical situations\nPartner with the Sales, Support, Training, Marketing and Professional Services teams to identify new opportunities to expand customer acquisition or use of FireMon products\nProvide expert voice of the customer insight to Product Management, Development and Support on innovation and continuous improvement opportunities\nExceed all performance targets, including maintaining high retention and growth rates\nProvide project leadership and organization for customers’ major FireMon project initiatives.\nMaintain current functional and technical knowledge of the FireMon product line.\nDocument, prioritize and manage competing requests across simultaneous client engagements.\nUtilize all tools and resources as directed to fully engage with assigned accounts and recommend process enhancements when gaps are found.\nRequired Skills and Experience\n4+ years of Customer Experience (or Account Management) experience within the Network Security space (or equivalent)\nExcellent communication and organization skills\nHighly motivated self-starter who can work well within teams or individually\nThe ability to explain technical subjects to non-technical personnel in large enterprises\nProven ability to build credibility and trust with customers and internal stakeholders by fully understanding their requirements\nExperience maintaining valuable and outcome-based relationships with a diverse customer account base\nPassion for working with leading edge Security and Network Monitoring technologies and a desire to understand FireMon's products, services, and technology\nBachelor's degree in relevant field, or equivalent experience\nWillingness to travel based on customer and business needs\nPreferred Skills and Experience\nActive technical certification - CISSP level or similar industry related certification\n3+ years of experience in technical project management, technical account management, Consulting, Sales Engineering, or similar customer facing role","description_format":"text","description_chars":5077,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Network Security"],"lifecycle":[{"event":"open","at":"2026-09-05T12:31:19Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.565,"p_room":0.28,"age_days":95,"expected_fill_days":43,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/firemon-customer-success-manager","json_url":"https://alion.io/job/firemon-customer-success-manager.json","meta":{"generated_at":"2026-10-27T10:49:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12635,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17437},"rest":"https://alion.io/mcp/rest/get_company?id=17437"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffiremon-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffiremon-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffiremon-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/firemon-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffiremon-customer-success-manager"}]}