{"id":3472337,"url":"https://alion.io/job/firemon-product-specialist","title":"Product Specialist","company":{"id":17437,"name":"FireMon","domain":"firemon.com","url":"https://alion.io/company/firemon","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":50000,"period":"year","method":"role_country_seniority_unknown","sample_n":128},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"LDAP","optional":false},{"name":"Linux","optional":false},{"name":"PKI","optional":false},{"name":"Rest API","optional":false},{"name":"SIEM","optional":false},{"name":"TCP/IP","optional":false},{"name":"Unix","optional":false},{"name":"VPN","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-10-29T15:48:29Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-30T06:16:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"FireMon delivers Network Security Policy Control for the Modern Enterprise.\nMost enterprises run firewalls from multiple vendors alongside cloud security groups and microsegmentation platforms, and no single console can say whether it all works together. We believe policy is the control plane for network security: it defines what the environment should do, and the infrastructure carries it out. FireMon gives security teams one place to see, govern, and prove that their policy is doing what they intend, across on-prem, cloud, and hybrid environments \nThe Product Specialist for Customer Experience delivers onsite and/or remote software and hardware installation, configuration, and training services as well as non-development professional services for customers and performs technical triage of concerns escalated from the Customer Experience team.\nAbout the role\nConfigure and integrate FireMon Products successfully in Customer Environment\nTrain and empower the Customers to use FireMon Products\nChampion the cause of aggravation or frustration during Customer Experience\nBe an expert on FireMon Products by going through documentation, self-paced training, working sessions of peers, participating in support groups, and contributing to FireMon Knowledge base.\nStay current on all product changes and complete self-directed training on new features as necessary.\nPerform ongoing research to stay current on products that integrate with FireMon: Firewalls, SIEM solutions, SNOW, Active Directory, LDAP (and more based on what you learn).\nProvide thought leadership related to API integration for the management and delivery of Automation and Workflow for our customers.\nHelp develop, document, and manage the requirements gathering process. Provide detailed designs and business processes to support the requirements throughout the project life cycle up to and through change control.\nDeliver solutions as required by Professional Services Statements of Work (SOWs) or Service Descriptions. This includes designing, configuring, and working with the team on testing and deployment. \nDesign and configure scalable, extensible, testable, and maintainable solutions.\nDevelop and execute system test plans and system test applications to ensure successful test cycles.\nPartner with the end-user to select or create appropriate scenarios to test implemented solutions to determine whether the solution meets shared requirements.\nCustomer Success Skills\nInstall software and optional hardware through online sessions or onsite work.\nProvide training to end users to ensure their primary objectives for the product purchase are met.\nVerify that core functionality is operable and troubleshoot any issues that arise.\nBe able to describe and articulate customer problems in Support tickets and provide all information required from the customer.\nTriage customer support tickets by monitoring them, escalating them if necessary, ensuring that the issue is resolved or documented and relayed to the customer in a timely manner. \nBe able to communicate clearly, accurately, and empathically, both orally and in writing.\nRequired Skills and Experience\nBachelor's Degree or equivalent experience in Information Technology, Networking, Security, or another related field.\nMust have in-depth experience working with Firewalls.\nPossess a working knowledge of network/security devices: Check Point, Cisco, Juniper, Palo Alto, Panorama, NSX.\nMust have experience in Linux/UNIX OS (Operating Systems).\nMust possess a thorough understanding of Network Infrastructure and topology, LAN/WAN, TCP/IP, DNS, DHCP, VPN, Syslog, Wireshark, and Network Monitoring tools.\nUnderstand security concepts: PKI, Certs.\nExperience using REST API.\nPrior customer services or consulting experience.\nBe able to work efficiently in a time-sensitive environment, both as part of a team and independently.\nBe able to communicate clearly, accurately, and empathically, both orally and in writing.\nStrong 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